Spa Director: Lead Wellness, Guest Experience & Growth

Plaza Hotel Pioneer Park; El Paso (TX); Presencial; USD 80 000 - 120 000; Tempo integral

Resumo da oferta

Plaza Hotel Pioneer Park in El Paso, TX, seeks a Spa Director to lead the spa and wellness facility, drive profitability, and ensure exceptional guest experiences. You will oversee daily operations, team leadership, service standards, budgeting, and vendor relationships.

Responsibilities include managing staffing, scheduling, inventory, marketing initiatives, and compliance with health and safety regulations, while maintaining high-quality treatments and guest satisfaction.

Qualificações

• Bachelor's degree in Hospitality, Business, or related field preferred.
• 5+ years of progressive leadership experience in spa, wellness, or hospitality operations.
• Proven track record of leading high-performing teams and delivering strong financial results.

Responsabilidades

• Manage all aspects of spa operations including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
• Lead, hire, train, and develop a team of therapists, front desk staff, and spa attendants.
• Ensure all services meet or exceed industry standards and client expectations.
• Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships.
• Ensure compliance with all health, safety, and hygiene regulations.
• Ensure compliance with all permits and licensing of location.
• Ensure massage therapists’ licenses are up-to-date.
• Develop and manage the annual spa budget including revenue targets, expense control, and profitability.
• Monitor daily, weekly, and monthly financial performance; take corrective action as needed to meet goals.
• Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.
• Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.
• Handle guest feedback and resolve issues in a timely, professional manner.
• Oversee guest satisfaction metrics and implement service improvement plans as needed.
• Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
• Collaborate with hotel/resort marketing teams to align branding and increase visibility.
• Identify trends and new opportunities in spa and wellness services.

Conhecimentos

Leadership

Customer service

Financial acumen

Spa booking systems

Formação académica

Bachelor's degree in Hospitality/Business

Ferramentas

Mindbody

Booker

SpaSoft

Descrição da oferta de emprego

Plaza Hotel Pioneer Park in El Paso, TX, seeks a Spa Director to lead the spa and wellness facility, drive profitability, and ensure exceptional guest experiences. You will oversee daily operations, team leadership, service standards, budgeting, and vendor relationships.

Responsibilities include managing staffing, scheduling, inventory, marketing initiatives, and compliance with health and safety regulations, while maintaining high-quality treatments and guest satisfaction.