Spa Director: Lead Guest Experience & Team Growth

Schulte Hospitality Group; Whitefield (NH); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance Options

401k Match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking an energetic Spa Director to lead our spa operations, drive guest satisfaction, and manage a team of therapists, technicians, and front desk staff. The role requires strong leadership, budgeting, and a passion for hospitality excellence.

You will oversee service standards, marketing collaborations to boost bookings, ensure safety and compliance, and continuously develop treatments in line with industry trends. Weekend and holiday availability is required.

Qualifications

• Bachelor's degree in hospitality, business, wellness management, or related field preferred.
• 2–3 years spa or wellness experience with at least 1 year in a supervisory role.
• Experience with spa booking systems, inventory control, and budget management.

Responsibilities

• Oversee daily spa operations to ensure guest satisfaction and efficiency.
• Lead, train, and manage spa staff; support hiring and scheduling.
• Develop and implement spa service standards, procedures, and policies.
• Monitor financial performance including revenue, labor costs, inventory, and budget; generate reports.
• Coordinate marketing efforts with sales/marketing to drive bookings and retail sales.
• Ensure spa compliance with safety, sanitation, and licensing requirements.
• Address guest concerns promptly to maintain service excellence.
• Evaluate new treatments and products based on trends and guest feedback.

Skills

Leadership

Customer Service

Communication

Spa knowledge

MS Office

Analytical skills

Time management

Flexibility

Staff development

Education

Bachelor's degree in hospitality, business, wellness management, or related field

Tools

Spa booking systems

Inventory management

Budget management

Job description

Schulte Hospitality Group is seeking an energetic Spa Director to lead our spa operations, drive guest satisfaction, and manage a team of therapists, technicians, and front desk staff. The role requires strong leadership, budgeting, and a passion for hospitality excellence.

You will oversee service standards, marketing collaborations to boost bookings, ensure safety and compliance, and continuously develop treatments in line with industry trends. Weekend and holiday availability is required.