Spa Director: Lead Wellness & Guest Experience

Oconee Chamber; New Hampshire; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Schulte Hospitality Group is seeking a motivated Spa Director to lead the Mountain View Grand Resort & Spa’s spa operations in Whitefield, NH. You will manage therapists, front desk, and support departments to deliver exceptional guest experiences.

You will monitor finances, implement service standards, and drive bookings with marketing support while ensuring compliance and safety across the spa. A robust benefits package accompanies this role.

Qualifications

• Bachelor's degree in hospitality, business, wellness management, or related field.
• Minimum of 2–3 years of experience in a spa or wellness environment, with at least 1 year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget management.

Responsibilities

• Oversee the daily operations of the spa to ensure guest satisfaction, efficiency, and team performance.
• Lead, train, and manage spa staff including therapists, technicians, and front desk; assist with hiring, onboarding, scheduling, and performance.
• Develop and implement spa service standards, procedures, and policies to ensure consistency and excellence.
• Monitor financial performance: revenue, labor costs, inventory, budget adherence; generate reports.
• Coordinate marketing efforts with sales/marketing teams to drive bookings and retail.
• Ensure compliance with safety, sanitation, and licensing requirements.
• Address guest concerns professionally and promptly to maintain service excellence.
• Evaluate and recommend new treatments, products, and services based on trends.

Skills

Leadership

Customer service

Spa management software

Microsoft Office

Analytical skills

Time management

Spa services knowledge

Education

Bachelor's degree in hospitality, business, wellness management, or related field

Tools

Spa booking systems

Inventory control

Budget management

Job description

Schulte Hospitality Group is seeking a motivated Spa Director to lead the Mountain View Grand Resort & Spa’s spa operations in Whitefield, NH. You will manage therapists, front desk, and support departments to deliver exceptional guest experiences.

You will monitor finances, implement service standards, and drive bookings with marketing support while ensuring compliance and safety across the spa. A robust benefits package accompanies this role.