Spa Director - Guest Experience & Wellness Leader

Joella; New Hampshire; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Virtual Mental Health

Health Insurance

Life Insurance

401 k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group in Whitefield, New Hampshire, seeks a Spa Director (FT) for Mountain View Grand Resort & Spa to lead daily spa operations, drive guest satisfaction, and mentor a spa team. The role requires a hands-on leader with 2–3 years spa experience and at least 1 year in supervision.

You will oversee service standards, manage scheduling and budget elements, collaborate with marketing to boost bookings, ensure safety and licensing compliance, and explore new treatments to stay

Qualifications

• Bachelor’s degree in hospitality, business, wellness management or related field preferred.
• Minimum 2–3 years spa/wellness experience with at least 1 year in supervision.
• Experience with spa booking systems, inventory control and budget management.

Responsibilities

• Oversee the daily operations of the spa to ensure high guest satisfaction and efficiency.
• Lead, train, and manage spa staff including therapists, technicians, and front desk team.
• Develop and implement spa service standards, procedures, and policies.
• Monitor revenue, labor costs, inventory, and budgets; generate reports.
• Coordinate marketing efforts with sales/marketing to drive bookings.
• Ensure safety, sanitation, and licensing compliance.
• Address guest concerns professionally and promptly.
• Evaluate new treatments and products based on industry trends and feedback.

Skills

Leadership

Customer service

Spa knowledge

Software knowledge

Business acumen

Multitasking

Weekend/holiday flexibility

Education

Bachelor's degree in hospitality, business, wellness management, or related field

Tools

Spa management software

Job description

Schulte Hospitality Group in Whitefield, New Hampshire, seeks a Spa Director (FT) for Mountain View Grand Resort & Spa to lead daily spa operations, drive guest satisfaction, and mentor a spa team. The role requires a hands-on leader with 2–3 years spa experience and at least 1 year in supervision.

You will oversee service standards, manage scheduling and budget elements, collaborate with marketing to boost bookings, ensure safety and licensing compliance, and explore new treatments to stay