Guest Experience Supervisor | Daily Pay & Benefits

Schulte Restaurant Group; New Hampshire; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health access

Multiple Health Insurance options

401(k) Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets/electronics

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Relations Supervisor to join our Mountain View Grand Resort & Spa team in Whitefield, NH. The role includes leading the guest relations function, coordinating staff, and ensuring exceptional guest experiences across our properties.

As an Equal Opportunity Employer, SHG offers a comprehensive benefits package and opportunities for career growth within a supportive, hospitality-focused culture.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times; anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of the department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.

Skills

Multi-tasking

Team player

Guest satisfaction

Leadership

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Relations Supervisor to join our Mountain View Grand Resort & Spa team in Whitefield, NH. The role includes leading the guest relations function, coordinating staff, and ensuring exceptional guest experiences across our properties.

As an Equal Opportunity Employer, SHG offers a comprehensive benefits package and opportunities for career growth within a supportive, hospitality-focused culture.