Spa Director: Lead Teams, Elevate Guest Experience

Heights Wellness Retreat; Cypress (AL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Bonus program

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

Massage Heights is seeking a strong leader to supervise and drive Retreat operations, ensuring revenue growth, inventory control, and adherence to brand systems. You will recruit, train, and mentor hourly staff, manage schedules, and set goals for the team to exceed targets.

You will coach on the floor, foster guest loyalty, promote the Massage Heights operating system, and plan local events to boost brand presence while building partnerships with local businesses.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws (local/state licensing for therapists/estheticians helpful).
• Experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
• Demonstrate a working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Effectively manage team member schedules to ensure proper execution of daily operations.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.
• Dedicate time to work the floor to provide your team with in-the-moment coaching.
• Create an environment that is passionate about providing supreme guest service.
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area

Skills

Leadership

Recruiting

Communication

Interpersonal skills

Training

Coaching

Team management

Tools

Computers and standard software

Job description

Massage Heights is seeking a strong leader to supervise and drive Retreat operations, ensuring revenue growth, inventory control, and adherence to brand systems. You will recruit, train, and mentor hourly staff, manage schedules, and set goals for the team to exceed targets.

You will coach on the floor, foster guest loyalty, promote the Massage Heights operating system, and plan local events to boost brand presence while building partnerships with local businesses.