Spa Director: Lead Team, Drive Membership & Wellness

Massage Heights; Johnston (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties include leading the team in member acquisition, ensuring exceptional guest service, and building a positive team culture that reflects our brand.

You will recruit, hire, train, develop and retain staff; drive revenue and profitability through inventory control and service consistency; supervise retreat operations; and create schedules that

Qualifications

• Minimum 2 years of membership-based service and/or retail management experience.
• Experience managing hourly wage employees.
• Self-starter with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws.
• Experience in training, coaching, and conflict resolution.
• Able to build and sustain a positive employee culture.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Recruit, hire, train, develop and retain employees.
• Accountable for driving revenue and profitability through inventory management and consistency through services.
• Directly supervise and be accountable for all aspects of retreat operations.
• Create and manage team member schedules for optimal retreat performance.
• Adhere and align the team and retreat to our brand values and standards.
• Achieve retreat goals regarding membership sales and retention.
• Supporting and training the brand’s mission, core values, and standards.
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs.
• Maintaining operational standards according to Massage Heights policies, procedures, and protocols.
• Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area.

Skills

Leadership

Organization

Communication

Interpersonal skills

Labor law knowledge

Training and coaching

Conflict resolution

Computers and software

Business math

P&L experience

Tools

Zenoti

Job description

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties include leading the team in member acquisition, ensuring exceptional guest service, and building a positive team culture that reflects our brand.

You will recruit, hire, train, develop and retain staff; drive revenue and profitability through inventory control and service consistency; supervise retreat operations; and create schedules that