Spa Director (FT)- Mountain View Grand Resort & Spa

Schulte Hospitality Group; Whitefield (AR); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Daily pay

Health insurance

401k match

Paid parental leave

PTO

Holiday pay

Pet insurance

Employee Assistance Program

Discount marketplace

Job summary

Schulte Hospitality Group is seeking an energetic Spa Director to lead our spa operations at Mountain View Grand Resort. You will supervise therapists and front desk staff, shape service standards, and drive guest satisfaction while managing revenue, costs, and inventory.

We seek a hands-on leader with a Bachelor’s in hospitality or related field and 2–3 years in spa/wellness, including supervisory experience. Weekend/evening flexibility and a strong customer-service mindset are required.

Qualifications

• Bachelor's degree in hospitality, business, wellness management, or related field.
• 2–3 years of spa or wellness experience with at least 1 year in supervision.
• Experience with spa booking systems, inventory control, and budgeting.

Responsibilities

• Oversee the daily operations of the spa to ensure guest satisfaction, efficiency, and team performance.
• Lead, train, and manage spa staff including therapists, technicians, and front desk; support hiring and onboarding.
• Develop and implement spa service standards, procedures, and policies.
• Monitor financial performance including revenue, labor costs, inventory, and budget adherence; generate reports.
• Coordinate marketing and promotions with sales/marketing to drive bookings and retail.
• Ensure spa compliance with safety, sanitation, and licensing requirements.
• Address guest concerns professionally to maintain service excellence.
• Evaluate and recommend new treatments, products, and services based on trends.

Skills

Leadership

Customer service

Communication

Analytical skills

Education

Bachelor's degree in hospitality, business, wellness management, or related field

Tools

Spa management software

Microsoft Office

Job description

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Spa Director to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously stride to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Oversee the daily operations of the spa to ensure a high level of guest satisfaction, operational efficiency, and team performance.
• Lead, train, and manage spa staff including therapists, technicians, and front desk team members; support hiring, onboarding, scheduling, and performance management.
• Develop and implement spa service standards, procedures, and policies to ensure consistency and excellence.
• Monitor financial performance, including revenue, labor costs, inventory, and budget adherence; generate and analyze reports to identify trends and opportunities.
• Coordinate marketing and promotional efforts in collaboration with the sales and marketing teams to drive bookings and retail sales.
• Ensure the spa maintains compliance with all safety, sanitation, and licensing requirements.
• Address and resolve guest concerns professionally and promptly to maintain service excellence.
• Evaluate and recommend new treatments, products, and service offerings based on industry trends and guest feedback.

EDUCATION AND EXPERIENCE

• Bachelor's degree in hospitality, business, wellness management, or a related field preferred.
• Minimum of 2--3 years of experience in a spa or wellness environment, with at least 1 year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget management required.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong leadership and team development skills with the ability to inspire and motivate staff.
• Excellent customer service, conflict resolution, and communication abilities.
• Knowledge of spa services, products, trends, and guest service best practices.
• Proficiency in spa or hotel management software and Microsoft Office Suite.
• Strong business acumen and analytical skills to track performance and drive results.
• Ability to prioritize, multitask, and manage time efficiently in a fast-paced environment.
• Flexibility to work weekends, evenings, and holidays as business needs dictate.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Location

Mountain View Grand Resort-21322

Compensation Range

65,000 - 80,000 BOE