Spa Director: Lead a High-Impact Wellness Team

schultehotelcareers; Whitefield (NH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking an energetic Spa Director to lead spa operations, deliver exceptional guest experiences, and drive performance through the team.

The role requires strong leadership, hands-on management of therapists and front desk staff, and accountability for budgets, scheduling, and service standards. A focus on safety, sanitation, and guest satisfaction is essential for success.

Qualifications

• Bachelor's degree in hospitality, business, wellness management, or related field preferred.
• Minimum of 2–3 years in a spa or wellness environment, with at least 1 year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget management required.

Responsibilities

• Oversee daily spa operations to ensure guest satisfaction, operational efficiency, and team performance.
• Lead, train, and manage spa staff including therapists, technicians, and front desk; support hiring, onboarding, scheduling, and performance management.
• Develop and implement spa service standards, procedures, and policies for consistency and excellence.
• Monitor financial performance including revenue, labor costs, inventory, and budget adherence; generate reports and analyze trends.
• Coordinate marketing and promotional efforts with sales/marketing to drive bookings and retail sales.
• Ensure spa compliance with safety, sanitation, and licensing requirements.
• Address guest concerns professionally to maintain service excellence.
• Evaluate and recommend new treatments, products, and services based on trends and feedback.

Skills

Leadership

Customer service

Spa management software

Microsoft Office

Analytical skills

Time management

Flexibility

Weekend/evening availability

Education

Bachelor's degree in hospitality or related

Tools

Spa booking systems

Inventory control software

Budget management software

Job description

Schulte Hospitality Group is seeking an energetic Spa Director to lead spa operations, deliver exceptional guest experiences, and drive performance through the team.

The role requires strong leadership, hands-on management of therapists and front desk staff, and accountability for budgets, scheduling, and service standards. A focus on safety, sanitation, and guest satisfaction is essential for success.