Spa Director for New Grand Opening

Hand & Stone - Northlake; Northlake (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Northlake, Texas, is opening a brand-new location and seeks an experienced Spa Manager to lead pre-opening activities, build the founding team, and drive ongoing performance.

The role requires spa or wellness leadership, with responsibilities spanning staffing, membership growth, operations, and guest satisfaction. Strong sales, scheduling, and budget management are essential for successful launch and sustained success.

Qualifications

• Previous management or supervisory experience in the spa or wellness industry is required.
• Demonstrated ability to lead employees, manage performance, and build a collaborative team culture.
• Experience recruiting, interviewing, onboarding, training, and evaluating employees.

Responsibilities

• Direct the spa's daily operations and ensure every guest receives a consistent, welcoming, and professional experience.
• Recruit, interview, onboard, and retain qualified therapists and spa staff.
• Lead, coach, and develop employees while creating a positive, accountable workplace.
• Prepare employee schedules based on demand, provider availability, peak hours, and labor targets.
• Coordinate payroll information, new-hire orientation, training, performance evaluations, and other processes.
• Set sales expectations and coach the front desk on membership conversion and guest retention.
• Monitor inventory levels, coordinate purchasing, and ensure supplies for treatment rooms and operations.
• Oversee POS transactions, cash controls, reconciliations, and basic bookkeeping activities.
• Develop and manage operating budgets while monitoring revenue, payroll, expenses, and profitability.
• Review KPIs like membership growth, rebooking, and labor costs.
• Support presale, grand-opening, local marketing, and community outreach programs.

Skills

Leadership

Staff development

Recruiting

Sales management

POS systems

Scheduling

Budgeting

Customer service

Bilingual

Tools

POS system

Payroll software

Inventory system

Job description

Hand & Stone Massage and Facial Spa in Northlake, Texas, is opening a brand-new location and seeks an experienced Spa Manager to lead pre-opening activities, build the founding team, and drive ongoing performance.

The role requires spa or wellness leadership, with responsibilities spanning staffing, membership growth, operations, and guest satisfaction. Strong sales, scheduling, and budget management are essential for successful launch and sustained success.