Spa Director

White Lodging; West Lafayette (IN); Sur place; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

Life Insurance and Disability Coverage

Paid Parental Leave

401(k) with company match

Vacation/Paid Time Off (PTO) with roll

Employee Assistance Program (EAP)

Unlimited referral bonuses

Leadership development and tuition-re-

Discounts on hotel rooms, dining, and

Multiple hotels in each market = more

Résumé du poste

White Lodging is seeking a Spa Director to develop and oversee spa service protocols and a profitable retail operation across our premium properties. You will supervise associates delivering nail, skin care, reservations, and massage services while ensuring guest satisfaction and budget adherence.

Maintain extensive product knowledge, stay updated on licensing requirements, and lead a team in a dynamic hospitality environment focused on exceptional guest experiences.

Qualifications

• Extensive knowledge of spa services, operating procedures, and spa products.
• Ability to work independently and adapt to change.
• Attention to detail and organization skills.
• Knowledge of local, state, and national licensing requirements for establishment and providers.
• Strong communication skills (verbal, listening, writing).

Responsabilités

• Develop protocols for all spa services and design a profitable retail operation.
• Supervise and coordinate activities of associates delivering spa services including nail services, skin care, program coordinating, reservations, reception desk, and massage and locker room areas.
• Ensure guest and associate satisfaction and achieve the operating budget.
• Maintain the highest level of product and service knowledge and have complete knowledge of all spa services currently being offered.

Connaissances

Spa services knowledge

Independent & adaptable

Attention to detail

Strong communication skills

Formation

Spa licensing/compliance knowledge

Description du poste

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

What You’ll Do

• The Spa Director is responsible for developing protocols for all spa services and designing a profitable retail operation.
• Supervise and coordinate activities of associates delivering spa services including nail services, skin care, program coordinating, reservations, reception desk, and massage and locker room areas.
• Ensure guest and associate satisfaction and achieve the operating budget.
• Maintain the highest level of product and service knowledge and has complete knowledge of all spa services currently being offered.

What You’ll Bring

• Extensive knowledge of spa services, operating procedures, and spa products.
• Ability to work independently and adapt to change.
• Attention to detail and organization skills.
• Knowledge of local, state, and national licensing requirements for establishment and providers.
• Strong communication skills (verbal, listening, writing).

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth