Spa Director

DC Global Talent Inc.; Boston (MA); On-site; USD 117,000 - 121,000; Full time

Benefits offered by this job

Career growth opportunities

Discounted stays at partner luxury 호텔s

Job summary

DC Global Talent Inc. in Boston, MA, seeks a Spa Director for a luxury hotel to lead all spa and wellness operations. The role drives revenue, elevates guest experiences, and shapes the spa’s position in the wellness space with a hands‑on, strategic approach.

The ideal candidate brings 5+ years of luxury spa leadership, deep wellness knowledge, and a proven ability to craft service menus, pricing strategies, and effective marketing initiatives—while ensuring safety and top‑tier service.

Qualifications

• Minimum 5 years of management experience in a luxury spa environment.
• Deep knowledge of spa, wellness, and holistic modalities.
• Ability to create and implement spa service menus, pricing, and promotions.
• Experience managing budgets and financial targets.
• Hands-on experience as a therapist is preferred.
• Strong English communication; additional languages are a plus.

Responsibilities

• Oversee all spa operations, guest services, rooms, facilities and amenities.
• Maintain cleanliness and functionality across spa areas.
• Lead and inspire the spa team including therapists and staff.
• Conduct meetings, evaluations, and development plans.
• Drive spa revenue through pricing, promotions, retail, and memberships.
• Manage annual budgets and financial reporting.
• Ensure exceptional guest experiences across spa and wellness touchpoints.
• Collaborate with marketing to promote the spa and wellness initiatives.
• Monitor industry trends and implement forward-thinking strategies.
• Oversee inventory, requisitions and cost control.

Skills

Spa management

Leadership

Management experience

Team leadership

Revenue growth

Job description

Luxury Hotel • Boston, Massachusetts • USD $117,000 - $121,000 per year

ABOUT THE ROLE

We are looking for a Spa Director for a luxury hotel in Boston, Massachusetts. This is a senior visionary leadership role responsible for overseeing all spa and wellness operations, driving revenue, and delivering exceptional, personalized guest experiences. The ideal candidate is a strategic, passionate wellness leader with deep industry knowledge, a hands‑on approach, and the creative vision to position the spa as a leader in the wellness space.

WHAT YOU'LL DO

• Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring seamless and efficient day-to-day delivery
• Maintain cleanliness and functionality across all spa areas, coordinating with housekeeping and engineering as needed
• Lead, develop, and inspire the spa team, including therapists, aestheticians, receptionists, and support staff
• Conduct regular team meetings, performance evaluations, and implement development strategies to foster a high-performing, motivated workforce
• Develop and implement strategies to drive spa revenue and profitability, including pricing, package promotions, retail sales, and membership programmes
• Prepare and manage the annual operating and capital budgets; produce financial performance reports with supporting data
• Ensure exceptional, personalised guest experiences that exceed expectations across all spa, wellness, and amenity touchpoints
• Collaborate with marketing and PR teams to promote the spa and develop innovative wellness initiatives
• Stay ahead of wellness industry trends and implement forward-thinking strategies to keep the spa at the forefront of the industry
• Oversee inventory, requisitions, and cost-effective use of all spa materials and assets
• Ensure full compliance with health, safety, and sanitation regulations

WHAT YOU BRING

• Minimum 5 years of management experience in a luxury spa environment
• Deep knowledge of spa, wellness, and holistic modalities, including science-backed technology, fitness programming, and retail
• Proven ability to create and implement spa service menus, revenue streams, dynamic pricing strategies, and effective marketing initiatives
• Experience managing budgets, projecting costs and revenue, and adhering to financial targets
• Previous hands‑on experience as a therapist (massage, aesthetician, or similar) is strongly preferred
• A passion for wellness and sustainability, with the vision to integrate wellness seamlessly into the broader hotel experience
• Strong leadership, communication, and interpersonal skills in English; additional languages are an asset

WHAT'S OFFERED

• USD $117,000 - $121,000 per year
• Learning, development, and career growth opportunities
• Discounted stays at partner luxury hotel properties worldwide