Spa Customer Service/Wellness Associate

beem Light Sauna; Spring (TX); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

beem Light Sauna is seeking a Wellness Associate/Spa Customer Service professional in The Woodlands area. The role focuses on membership sales, customer service, and maintaining a clean studio environment.

The position is part-time with a $15/hour wage. The candidate should be reliable, positive, and willing to engage with the community through events and promotions, while upholding company policies and quality service.

Qualifications

• Experience in sales and customer service
• Ability to greet members and handle inquiries
• Availability for part-time scheduling

Responsibilities

• Sell memberships and related programs to grow revenue
• Explain infrared sauna, chromotherapy, and Red Light therapy benefits
• Greet members and ensure excellent visit experience
• Host studio events and community outreach
• Ensure compliance with business policies during daily operations
• Promote the brand and member referrals
• Maintain knowledge of products and services for upselling
• Handle lead management tasks during shifts
• Light cleaning and sauna refresh between appointments
• Maintain front desk systems and member check-in procedures
• Provide top-notch customer service in person and via channels
• Keep facilities clean, maintained, and operational

Skills

Membership sales

Customer service

Brand ambassador

Job description

Benefits

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title

Wellness Associate/Spa Customer Service

Type of Position

Part‑Time $15/hr. Must live in The Woodlands, Magnolia, Tomball, or Conroe area.

The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance of a clean studio environment. This person is reliable, exhibits a strong moral fiber, and possesses a positive attitude and solid work ethic.

Primary Responsibilities

• The Wellness Sales Associate is an ambassador in the community for beem™ Light Sauna and seeks to grow the brand through membership sales and other programs that drive revenue.
• Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light therapy and the value of having a beem™ Light Sauna Membership.
• Responsible for greeting members and ensuring everything about their visit is outstanding.
• Host studio events and community outreach programs.
• Compliance and adherence to the beem™ Business Policies for daily site operations.
• Contribute to a high‑energy, fun, and engaged membership culture at the studio through promotions, events and brand recognition.
• Model our mission, vision, and values leading by example.
• Have extensive knowledge of and promote products and services, selling packages/memberships and sharing promotional opportunities.
• Responsible for all lead management tasks required during shift.
• Light cleaning and sauna ‘refresh’ between appointments.
• Ensure that all front desk systems are followed such as proper member check‑in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements, etc.
• Provide consistent, top‑notch service and maintain the highest level of customer service in person and through external communication cycles and automated marketing systems.
• Responsible for ensuring that the facility, suites, and rooms are clean, maintained, and operationally sound.
• Genuine desire to help people to ensure members’ experiences are above and beyond; members will refer others and be brand loyal.
• Attend all staff meetings to stay abreast of company news and to share new or pertinent information, offer suggestions or ideas for promotions, management, and organization of the studio.
• Follow all company policies and procedures.
• Project a favorable image of the company to promote its objectives and to foster and enhance public recognition.
• Other projects and responsibilities may be added at the owner’s discretion, including administrative duties.