Spa Customer Service/Wellness Associate

Beem Light Sauna; Magnolia, The Woodlands (AR, TX); On-site; USD 20,664; Part time

Benefits offered by this job

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Beem Light Sauna is seeking a part-time Wellness Associate/Spa Customer Service representative in Magnolia, Arkansas. The associate will be an ambassador for the brand, focusing on membership sales and providing exceptional customer service. Responsibilities include greeting members, hosting community events, and managing front desk operations. This role requires a genuine desire to help people and a strong understanding of wellness products. The position offers a flexible schedule at $15/hr.

Qualifications

• Must live in The Woodlands, Magnolia, Tomball, or Conroe area.
• Genuine desire to help people for outstanding member experiences.

Responsibilities

• Be an ambassador for Beem Light Sauna in the community.
• Grow the brand through membership sales and outreach programs.
• Ensure exceptional customer service during member visits.
• Host studio events and promote community engagement.
• Manage leads and follow desk systems for customer care.

Skills

Customer service

Sales

Community engagement

Knowledge of wellness products

Job description

Job Title: Wellness Associate/Spa Customer Service

Type of Position: Part-Time $15/hr. Must live in The Woodlands, Magnolia, Tomball, or Conroe area.

Benefits

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Primary Responsibilities

• The Wellness Sales Associate is an ambassador in the community for beem Light Sauna and seeks to grow the brand through membership sales and other programs that drive revenue.
• Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light therapy and the value of having a beem Light Sauna Membership.
• Responsible for greeting members and ensuring everything about their visit is outstanding.
• Host studio events and community outreach programs.
• Compliance and adherence to the beem Business Policies for daily site operations.
• Contribute to a high-energy, fun, and engaged membership culture at the studio through promotions, events and brand recognition.
• Model our mission, vision, and values leading by example.
• Have extensive knowledge of and promote products and services, selling packages/memberships and sharing of promotional opportunities.
• Responsible for all lead management tasks required during shift.
• Light cleaning and sauna refresh between appointments.
• Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements, etc.
• Provide consistent, top-notch service and maintain the highest level of customer service in person and through external communication cycles and automated marketing systems.
• Responsible for ensuring that the facility, suites, and rooms are clean, maintained, and operationally sound.
• Genuine desire to help people to ensure members’ experiences are above and beyond, thereby encouraging referrals and brand loyalty.
• Attend all staff meetings to stay abreast of company news and to share new or pertinent information, offer suggestions or ideas for promotions, management, and organization of the studio.
• Follow all company policies and procedures.
• Project a favorable image of the company to promote its objectives and to foster and enhance public recognition.
• Other projects and responsibilities may be added at the owner’s discretion, including administrative duties.