Bell/Valet Attendant

Global Ambassador Hotel; Phoenix (AZ); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The Global Ambassador Hotel in Phoenix is seeking a guest services agent to warmly welcome guests, assist with luggage, escort guests to rooms, and coordinate transportation in Forbes Five-Star style. This role supports a dynamic hotel environment and focuses on delivering exceptional service.

Experience in luxury hospitality is preferred, and the position requires a professional appearance, safety-mindedness, and the ability to work flexible shifts including weekends, nights, and holidays.

Qualifications

• Luxury hospitality experience preferred; Forbes or AAA Five-Diamond experience is a plus.
• Valid driver's license and clean driving record.
• Responsible and safety-focused.
• Ability to work flexible shifts including weekends, nights and holidays.
• Professional demeanor and uniform.
• Ability to lift, carry, and move heavy luggage safely and efficiently.
• Ability to tolerate moderate amounts of walking.

Responsibilities

• Greet guests warmly at the entrance with a personalized welcome.
• Assist with luggage handling, including tagging, delivery to rooms, and secure storage.
• Escort guests to their rooms and explain hotel features and amenities.
• Coordinate transportation arrangements (valet, taxis, ride services, private transfers).
• Provide a fond farewell and assist with luggage and departure needs.
• Anticipate guest needs and provide proactive Forbes Five-Star service.
• Maintain knowledge of hotel outlets, room types, promotions, and local attractions.
• Offer tailored dining, entertainment, and activity recommendations.
• Respond promptly and professionally to guest inquiries or concerns.
• Maintain cleanliness and organization of the lobby and luggage areas.
• Record and track luggage deliveries, pickups, and storage using hotel protocols.
• Assist with concierge duties as needed.
• Support security by monitoring traffic flow, guest activity, and unattended items.
• Collaborate with Front Office, Concierge, Valet, and Housekeeping to ensure flawless guest experiences.

Skills

Hospitality experience

Customer service

Safety-conscious

Professional demeanor

Job description

Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more

Paid time off eligibility for those working 32+ hours per week

A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset .

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

Guest Arrival& Departure

• Greet guestswarmly at the entrance and provide a genuine, personalized welcome.
• Assist guestswith luggage handling, including tagging, delivery to rooms, and securestorage.
• Escort guests totheir rooms, explaining hotel features, services, and amenities.
• Coordinatetransportation arrangements, including valet, taxis, ride services, and privatetransfers.
• Provide a fondfarewell by offering prompt assistance with luggage and departure needs.
• Anticipate guestneeds proactively and provide intuitive assistance in line with ForbesFive-Star standards.
• Maintain clearknowledge of hotel outlets, room types, promotions, and local attractions.
• Offer tailoredrecommendations for dining, entertainment, and activities.
• Respond promptlyand professionally to guest inquiries or concerns.

OperationalResponsibilities

• Maintain thecleanliness and organization of the lobby, and luggage areas.
• Record and trackall luggage deliveries, pickups, and storage using hotel protocols.
• Assist withconcierge duties when necessary.
• Support securityefforts by monitoring traffic flow, guest activity, and unattended items.
• Collaborateclosely with Front Office, Concierge, Valet, and Housekeeping teams to ensureflawless guest experiences.

Qualifications

• Previous luxury hospitality experience preferred; Forbes or AAAFive-Diamond experience is a plus.
• Valid driver's license and clean driving record
• Responsible and safety-focused
• Ability to work flexible shifts including weekends, nights andholidays
• Professional demeanor and uniform
• Abilityto lift, carry, and move heavy luggage safely and efficiently.
• Ability totolerate moderate amounts of walking

The Global Ambassador is anEqual Opportunity & E- Verify Employer. Proof of eligibility to work in theUnited States is required.

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.