Luxury Bellman & Guest Concierge — Five-Star Service

Global Ambassador Hotel; Phoenix, Northern (AZ, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid time off for 32+ hours per week

Employee dining discounts

Job summary

Global Ambassador Hotel in Phoenix is seeking a personable Concierge to welcome guests, assist with luggage, and guide them to rooms while highlighting hotel amenities and local attractions.

You will coordinate transportation, support other front-office teams, and uphold Forbes Five-Star standards. A valid driver’s license and flexible availability are required; prior luxury hospitality experience is a plus.

Qualifications

• Luxury hospitality experience preferred; Forbes or AAA Five-Diamond experience is a plus.
• Valid driver's license and clean driving record.
• Ability to work flexible shifts including weekends, nights and holidays.
• Professional demeanor and uniform.
• Ability to lift, carry, and move heavy luggage safely and efficiently.
• Ability to tolerate moderate amounts of walking.

Responsibilities

• Greet guests warmly at the entrance and provide a genuine, personalized welcome.
• Assist guests with luggage handling, tagging, delivery to rooms, and secure storage.
• Escort guests to their rooms, explaining hotel features, services, and amenities.
• Coordinate transportation arrangements, including valet, taxis, ride services, and private transfers.
• Provide a fond farewell by offering prompt assistance with luggage and departure needs.
• Anticipate guest needs proactively and provide intuitive assistance in line with Forbes Five-Star standards.
• Maintain clear knowledge of hotel outlets, room types, promotions, and local attractions.
• Offer tailored recommendations for dining, entertainment, and activities.
• Respond promptly and professionally to guest inquiries or concerns.

Skills

Lux hospitality experience

Driver's license

Flexible shifts

Professional demeanor

Luggage handling

Guest service orientation

Walking endurance

Job description

Global Ambassador Hotel in Phoenix is seeking a personable Concierge to welcome guests, assist with luggage, and guide them to rooms while highlighting hotel amenities and local attractions.

You will coordinate transportation, support other front-office teams, and uphold Forbes Five-Star standards. A valid driver’s license and flexible availability are required; prior luxury hospitality experience is a plus.