Reservation Sales Agent

The-Global-Ambassador-Hotel; Phoenix (AZ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings plan with company 6

Paid time off

Career growth opportunities

Job summary

The Global Ambassador in Phoenix, AZ is seeking a Reservations Sales Agent to deliver personalized luxury guest service in our centralized contact hub. Reporting to the Reservations Sales Manager, you will handle inquiries, reservations, and guest requests across phone, text, email, and other channels while upholding our five-star standards and driving guest satisfaction.

The role also involves identifying guest needs, providing personalized recommendations, and collaborating with Front Office,

Qualifications

• 1–2 years in luxury hospitality or guest services.
• Excellent verbal and written communication.
• Experience with hotel PMS and reservation platforms.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Serve as a single point of contact for guests, handling inquiries, reservations, and requests.
• Manage hotel, spa, and dining reservations with precision and upsell opportunities.
• Operate PBX and coordinate with Front Office, Spa, F&B, Housekeeping, Engineering.
• Document guest preferences in hotel systems and maintain service standards.

Skills

Luxury hospitality

Guest services

Communication skills

Multitasking

Reservations systems

PBX systems

Job description

• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

The Reservations Sales Agent serves as the primary point of contact for guests, delivering personalized service through the hotel's centralized guest service and communications center. Reporting to the Reservations Sales Manager, this role manages guest inquiries, reservations, requests, and telecommunications operations while ensuring every interaction reflects the luxury standards and service culture of The Global Ambassador.

• Serve as a single point of contact for guests, handling inbound and outbound communications with professionalism, warmth, and efficiency.
• Manage guest requests and inquiries via phone, text, email, and other communication channels, ensuring timely follow-through and resolution.
• Manage hotel, spa, and dining reservations with precision while maximizing revenue by identifying guest needs, delivering personalized recommendations, and driving up-selling and cross-selling opportunities across hotel services and experiences
• Operate the hotel's PBX and telecommunications systems, ensuring all calls are answered promptly and routed appropriately.
• Collaborate with Front Office, Spa, Food & Beverage, Housekeeping, Engineering, and other departments to fulfill guest needs and service requests.
• Maintain comprehensive knowledge of hotel amenities, services, dining venues, spa offerings, membership programs, and local attractions.
• Accurately document guest preferences, requests, and interactions within hotel systems.
• Contribute to a collaborative team environment focused on guest satisfaction, operational excellence, and continuous improvement.
• Completes other tasks assigned.

Who You Are

• Minimum 1-2 years of experience in luxury hospitality, guest services, reservations, front office, concierge, call center, or customer service environments.
• Passion for delivering exceptional guest experiences and creating meaningful connections.
• Excellent verbal and written communication skills with a polished and professional demeanor.
• Strong multitasking, organizational, and problem-solving abilities in a fast-paced environment.
• Ability to remain calm, resourceful, and service-focused when handling guest requests and concerns.
• Experience with hotel property management systems, reservation platforms, and PBX systems.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Flexible availability, including evenings, weekends, and holidays.

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

Pay Range

$24 - $24 USD