Reservation Sales Agent

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement match

Paid time off

Career growth

Job summary

The Global Ambassador in Phoenix seeks a Reservations Sales Agent to deliver personalized service as the primary contact for guests. You will handle inquiries, manage bookings, and coordinate across hotel departments to ensure luxury standards are met.

Reporting to the Reservations Sales Manager, you will optimize revenue through upselling, maintain detailed guest records, and uphold exceptional guest experiences in a fast-paced environment.

Qualifications

• 1–2 years in luxury hospitality or guest services.
• Excellent verbal and written communication.
• Able to multitask in a fast-paced, guest-focused environment.
• Experience with hotel PMS and reservation systems.

Responsibilities

• Serve as a single point of contact for guests across channels.
• Manage guest requests and inquiries with timely follow-through.
• Handle hotel, spa, and dining reservations, upsell hotel services.
• Operate PBX and route calls efficiently.
• Collaborate with front office, spa, F&B, housekeeping, and other teams.
• Maintain knowledge of amenities and local attractions.
• Document guest preferences and interactions in hotel systems.
• Support a collaborative team focused on guest satisfaction and operations.
• Complete other tasks as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

PBX systems

Property management system (PMS)

Reservation platforms

Job description

• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the Worldand Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa.

Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

The Reservations Sales Agent serves as the primary point of contact for guests, delivering personalized service through the hotel's centralized guest service and communications center. Reporting to the Reservations Sales Manager, this role manages guest inquiries, reservations, requests, and telecommunications operations while ensuring every interaction reflects the luxury standards and service culture of The Global Ambassador.

• Serve as a single point of contact for guests, handling inbound and outbound communications with professionalism, warmth, and efficiency.
• Manage guest requests and inquiries via phone, text, email, and other communication channels, ensuring timely follow-through and resolution.
• Manage hotel, spa, and dining reservations with precision while maximizing revenue by identifying guest needs, delivering personalized recommendations, and driving up-selling and cross-selling opportunities across hotel services and experiences
• Operate the hotel's PBX and telecommunications systems, ensuring all calls are answered promptly and routed appropriately.
• Collaborate with Front Office, Spa, Food & Beverage, Housekeeping, Engineering, and other departments to fulfill guest needs and service requests.
• Maintain comprehensive knowledge of hotel amenities, services, dining venues, spa offerings, membership programs, and local attractions.
• Accurately document guest preferences, requests, and interactions within hotel systems.
• Contribute to a collaborative team environment focused on guest satisfaction, operational excellence, and continuous improvement.
• Completes other tasks assigned.

Who You Are

• Minimum 1-2 years of experience in luxury hospitality, guest services, reservations, front office, concierge, call center, or customer service environments.
• Passion for delivering exceptional guest experiences and creating meaningful connections.
• Excellent verbal and written communication skills with a polished and professional demeanor.
• Strong multitasking, organizational, and problem-solving abilities in a fast-paced environment.
• Ability to remain calm, resourceful, and service-focused when handling guest requests and concerns.
• Experience with hotel property management systems, reservation platforms, and PBX systems.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Flexible availability, including evenings, weekends, and holidays.

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

Pay Range: $24 USD - $24 USD