Spa Coordinator

Cooper Aerobics; Dallas (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Cooper Aerobics in Dallas is seeking a Spa Coordinator to deliver exceptional guest experiences through check-in, appointment scheduling, and product retail. You will educate guests on services, process payments, and ensure smooth daily operations with reliable attendance.

The role requires strong communication skills, ability to work independently, and comfort with spa software. A hospitality mindset and weekend availability are essential.

Qualifications

• Excellent verbal communication and outstanding customer service.
• Ability to work without direct supervision and exercise sound judgment.
• Proficient with basic computer tasks and learn spa software quickly.

Responsibilities

• Greet guests warmly and assist with check-in and scheduling.
• Educate guests on spa services and products.
• Schedule and confirm appointments according to spa protocol.
• Process payments and refunds accurately.
• Promote and sell spa products and handle online orders.

Skills

Verbal communication

Interpersonal skills

Work independently

Basic computer skills

Spa software knowledge

Education

High school diploma or GED

1–2 years direct customer engagement

Retail experience preferred

Tools

Spa software

Job description

Description

The Spa Coordination is responsible for client check in, booking appointments, retail sales, and overall client satisfaction by meeting and exceeding guest expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule: Tuesdays 10am-3pm, Wednesdays 10am-3pm, Thursdays 8am-2pm. Weekend availability is a must.

Spa Coordinator Essential Duties and Responsibilities:

• Provides exemplary customer service to our guests, teammates, and clients to include the following:
• Warmly greet guests and offer amenities.
• Educate guests on spa services.
• Anticipate guest needs.
• Have complete knowledge and understanding of all services and products while educating clientele in these areas.
• Schedules and confirms all appointments according to spa protocol.
• Processes payments and refunds accurately as needed.
• Promotes and sells spa products along with processing and shipping online orders as necessary.
• Attends product demonstrations and trainings.
• Restocks amenities and retail products as needed.
• Follows opening, closing, and in shift procedures accurately.
• Communicates effectively with Spa GM, leads and co-workers regarding schedule/room changes, client needs, customer service concerns, etc.
• Supports the mission statement and core values.
• Completes duties on site with consistent, regular, and reliable attendance.

Requirements

The ideal Spa Coordinator candidate should possess:

• Excellent verbal communication skills.
• Exceptional interpersonal and customer service skills.
• Ability to work without direct supervision and exhibit sound judgment.
• Possess basic computer skills.
• Ability to learn and master spa software.

Education and/or Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• 1-2 years of direct face to face customer engagement experience.
• Retail experience preferred, spa experience a plus.

What we provide:

• A culture focused on improving the quality and quantity of people's lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Quarterly reimbursements available toward the purchase of athletic wear and supplies

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status, or any other classification protected by applicable law. Job openings are listed as a courtesy, and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.