Spa Coordinator

Nlcamerican; Cleveland (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Nlcamerican in Cleveland, OH is seeking a Spa Attendant to oversee day-to-day spa operations, assist clients and spa technicians, and ensure a welcoming environment.

Responsibilities include greeting guests, preparing for services, booking appointments, and maintaining cleanliness and safety per regulations.

Qualifications

• High school diploma or equivalent.
• Esthetic or Cosmetology license (State Board) or Massage Therapy license.
• Strong communication and customer service skills.

Responsibilities

• Greet spa guests and manage lockers, towels, robes, and related items.
• Explain how guests should prepare for their scheduled service.
• Book appointments and manage future spa needs.
• Monitor client flow and communicate changes to technicians.
• Refill spa products and provide refreshments as needed.
• Collect soiled linens and maintain clean laundry areas.
• Ensure rooms are clean and set up before/after services.
• Perform opening, closing, and daily procedures as per checklist.
• Communicate any relevant information to spa manager/supervisor.
• Assist with other duties as assigned.

Skills

Excellent communication

Customer service techniques

Education

High school graduate

Esthetic/Cosmetology license

Massage therapy license

Job description

Job DescriptionJob DescriptionDescription:

Purpose:

Oversees the day to day operations of the spa by assisting clients and assisting spa technicians

Essential Functions:

Receives spa guests, issues lockers, towels, sandals, robes, and ties that fit the needs of the client

Explain to guests how to get prepared for their scheduled service

Books appointments for future spa needs

Tracks client flow throughout the spa and maintain clear communication with each technician regarding client flow and/or any changes in their appointment schedule

Refill professional product used in the spa as requested and necessary

Obtains and serves refreshments to guests as requested

Collect soiled linens (including sheets, blankets, towels, robes, etc.) as necessary and place in the appropriate receptacles

Folds and stores laundry as necessary

Change bed and clean rooms before and after each service and assists Spa Technicians with room set-up

General cleaning to maintain state board safety and sanitary regulations

Keeps the spa areas spotless at all times during shift

Order/ pick up spa lunches and/or breakfasts as necessary

Perform all opening, closing, and daily procedures as listed on the current daily procedure checklist

Communicate with spa manager/supervisor any/all relevant information

Other duties as assigned

Requirements:

Position Qualifications:

High school graduate

Excellent communication skills

Knowledge and use of excellent customer service techniques.

Esthetic or Cosmetology License (Issued through the State Board)

or

Massage Therapy License (Issued through State Medical Board)