Spa Concierge / Woodhouse Day Spa Granger

Woodhouse Spa - Cedar Park; Granger (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Free uniforms

Vision insurance

Opportunity for advancement

Wellness resources

Job summary

Woodhouse Spa - Cedar Park is looking for a full-time Spa Concierge in Granger, Indiana. The chosen candidate will provide excellent guest service, assist in operational support, and drive sales through effective communication and education. This role demands professionalism and collaboration with guests and staff.

Key requirements include a high school diploma, leadership experience, and proficiency in customer service. Additionally, familiarity with Book4Time software will be an advantage. Benefits include competitive salary and health insurance.

Qualifications

• High school diploma or equivalent required.
• Leadership experience in a similar role or front-office operations.
• Previous customer service and telephone reservations experience.
• Computer proficiency essential; familiarity with Book4Time software preferred.
• Basic accounting skills for managing daily financial reports and closing duties.

Responsibilities

• Support spa manager and therapists to ensure smooth operations.
• Manage guest communications, including appointments and recommendations.
• Educate guests on specialized products and services.
• Process transactions and manage daily closing procedures.
• Maintain cleanliness of the concierge area.

Skills

Professionalism

Sales Mindset

Language Skills

Collaboration

Education

High school diploma or equivalent

Leadership experience in a similar role

Customer service experience

Computer proficiency

Tools

Book4Time software

Job description

Spa Concierge Position

Classification: Full-Time

Shift: Various – Must be available to work weekends and some holidays. Must have the flexibility to work Sundays.

Benefits

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. It offers signature massages, facials, body treatments, rituals and more, providing guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, it is the gold standard of neighborhood spas, powered by a commitment to an unparalleled spa experience that focuses on total well‑being.

Essential Duties and Responsibilities

• Is a steward of the Woodhouse brand and strictly adheres to Woodhouse standards.
• Serves as primary support for the spa’s manager, therapists, and guests to ensure smooth operations.
• Creates a memorable experience by providing a warm welcome, introducing guests to the locker room and amenities, and managing the “small details” like favorite drinks and special occasions.
• Manages guest communications, including answering incoming calls, listening to guest needs to schedule appointments, and providing expert service recommendations.
• Partners with therapists to increase guest retention and retail sales by scheduling follow‑up appointments during checkout.
• Drives sales and awareness by educating guests on specialized products and luxury services.
• Processes transactions, including collecting payments for services and managing daily closing procedures.
• Navigates change management, showing the ability to pivot and maintain professionalism in a fast‑paced environment.
• Maintains a sanitized environment, ensuring the concierge area and guest transition zones are clean, orderly, and inviting.
• Ensures consistent attendance, which is required to perform the essential functions of this position.

Education and Experience

• High school diploma or equivalent required.
• Leadership experience in a similar role or front‑office operations.
• Previous customer service and telephone reservations experience.
• Computer proficiency essential; familiarity with Book4Time software preferred.
• Basic accounting skills for managing daily financial reports and closing duties.

Skills and Abilities

• Professionalism: Ability to maintain a calm, professional demeanor while interacting with guests in a luxury spa setting.
• Sales Mindset: Comfortable driving company sales goals and initiatives through guest education.
• Language Skills: Proficiency in the English language (reading, writing, and verbal) to communicate effectively with guests and team members.
• Collaboration: Must work well with other team members and managers to provide a unified guest experience.

Physical Demands

• Ability to stand and bend over for extended periods of time.
• Ability to lift up to 45 lbs.
• High energy levels to manage guest flow throughout a full‑time shift.