Spa Concierge

Genesis Health Clubs; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

Woodhouse Spa is seeking a Spa Concierge in Akron, OH to be the first and last impression for guests and to support the spa manager, therapists, and guests. You will ensure a friendly, inviting, and memorable experience, schedule appointments, and process payments with a focus on service excellence.

Preferred familiarity with Book4Time, and a high school diploma is required. Must be able to work weekends and some holidays; opportunities for advancement and benefits are part of the role.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment with professionalism.
• Leadership experience in a front-office role or similar.
• Comfortable interacting with guests in a spa setting.
• Proficiency in English (reading, writing, speaking).
• Computer skills and basic accounting for daily closing procedures.
• Experience with telephone reservations and guest relations.

Responsibilities

• Be a steward of the Woodhouse brand and standards.
• Serve as primary support for the spa manager, therapists, and guests.
• Ensure every guest has a friendly, inviting, memorable experience.
• Answer calls, schedule appointments, and collect payments for services.
• Promote products and services to increase guest retention and retail sales.
• Educate guests about the Woodhouse experience and amenities.

Skills

Customer service

Telephone reservations

Leadership experience

Sales goals oriented

English proficiency

Computer literacy

Education

High school diploma or equivalent

Tools

Book4Time

Job description

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.

Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.

Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Must have the flexibility to work Sundays.

Qualifications:

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Spa Concierge

Classification: Full-Time

• Familiarity with Book4Time software preferred.

In this position, you will:

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Physical Demands:

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.