Public Area Attendant - Whitetail Club

Whitetail Club; McCall (ID); On-site; USD 21,000 - 26,000; Full time

Job summary

Whitetail Club is seeking a dedicated Public Area Attendant to ensure all hotel public spaces reflect exceptional quality. The role involves maintaining lobby cleanliness, supporting guest experiences, and collaborating with departments at Shore Lodge and The Cove in McCall, Idaho.

The ideal candidate will have 3 months of high-end hospitality experience and strong communication, organization, and customer service skills.

Qualifications

• 3 months of experience at a high-end hotel, resort, or private club preferred.
• Oral and written comprehension and expression.
• Ability to follow instructions and multi-task while maintaining a high degree of organization and detail.
• Work autonomously at a fast pace, moving from project to project with the ability to re-prioritize as needs arise.
• Ability to communicate effectively with and receive information from guests and coworkers.
• Excellent customer service skills required.
• Previous experience in housekeeping is preferred.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Maintain and clean all public areas and employee work areas, including vacuuming, mopping, dusting and polishing floors and furniture.
• Empty trash in all public areas and clean public area restrooms.
• Clean mirrors and windows; wipe dust from surfaces, keeping brass and stainless steel shiny.
• Replenish supplies in the appropriate public areas.
• Notify Engineering or management concerning need for major repairs or additions to lighting, heating, and ventilation equipment.
• Follow safety and sanitation policies and department procedures.
• Clear snow and debris from entry ways.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.
• Other duties as assigned.

Skills

Oral comprehension

Written comprehension

Communication

Customer service

Multitasking

Organizational skills

Autonomous work

Housekeeping experience

Job description

PUBLIC AREA ATTENDANT SUMMARY

First impressions are everything! As a Whitetail Club Public Area Attendant we want our Members and Guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Members and Guests view of our property as one of exceptional quality.

Hotel Overview

Situated on the sandy shores of Payette Lake surrounded by National Forests in the quintessential town of McCall Idaho. Our hotel features 77 guestrooms and our guests enjoy a variety of restaurants and bars as well as Idaho’s only 4 Star Spa, The Cove, pool and fitness facilities, as well as meeting space.

What You Get To Do

• Consistently offer professional, friendly and engaging service.
• Maintain and clean all public areas and employee work areas. Including vacuuming, mopping, dusting and polishing floors and furniture throughout the Shore Lodge, Whitetail, and The Cove.
• Empty trash in all public areas and clean public area restrooms.
• Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass and stainless steel shiny.
• Replenish supplies in the appropriate public areas.
• Notify Engineering or management concerning need for major repairs or additions to lighting, heating, and ventilation equipment.
• Follow all safety and sanitation policies.
• Follow departmental policies, procedures and service standards.
• Clear snow and debris from entry ways.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.
• Other duties as assigned.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL

• 3 months of experience at a high-end hotel, resort, or private club preferred
• Oral and written comprehension and expression
• Ability to follow instructions and multi-task while maintaining a high degree of organization and detail
• Work autonomously at a fast pace, moving from project to project with the ability to re-prioritize as needs arise
• Ability to communicate effectively with and receive information from guests and coworkers
• Excellent customer service skills required
• Previous experience in housekeeping is preferred