Spa Concierge & Guest Experience Specialist

BENCHMARK; Stevenson (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality’s Skamania Lodge offers a spa-front desk role in a Pacific Northwest resort setting. You will warmly welcome guests, manage spa bookings, and maintain guest records with courteous professionalism.

This position requires strong computer and communication skills, a willingness to work weekends/holidays, and CPR certification. Join a team focused on service excellence and guest satisfaction.

Qualifications

• Excellent computer skills required.
• Two years of customer service experience desired.
• Ability to obtain CPR Certification.

Responsibilities

• Welcome guests warmly and respond to requests with professionalism and courtesy.
• Answer phones, book spa services, manage scheduling, and maintain guest records in the spa database.
• Assist guests in navigating their appointments and facility amenities.
• Sell spa services and retail products; process transactions accurately.
• Maintain cleanliness and presentation of the front desk, retail area, spa, fitness center, pool, and locker rooms.
• Perform hourly facility rounds, restock towels and robes, and replenish locker room products.
• Confirm group details one week in advance.
• Attend department meetings and support Spa Management as needed.

Skills

Computer skills

Customer service

CPR Certification

Availability

Communication

Problem-solving

Job description

Pyramid Global Hospitality’s Skamania Lodge offers a spa-front desk role in a Pacific Northwest resort setting. You will warmly welcome guests, manage spa bookings, and maintain guest records with courteous professionalism.

This position requires strong computer and communication skills, a willingness to work weekends/holidays, and CPR certification. Join a team focused on service excellence and guest satisfaction.