Spa Supervisor: Lead Guest Experience & Team Growth

Skamania Lodge; Stevenson (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Pyramid Global Hospitality is seeking a Spa Supervisor for Skamania Lodge in Stevenson, WA. You will supervise coordinators, spa attendants, retail, and the overall environment; handle guest complaints; lead pre-shift meetings; train staff; create schedules; and monitor timekeeping and performance to maintain service standards.

Qualifications include 1 year of lead or supervisory experience, 2+ years in customer service (spa or hospitality preferred), strong sales aptitude, and CPR

Qualifications

• Minimum 1 year of lead or supervisory experience.
• Minimum 2 years of customer service experience; spa/hospitality preferred.
• Strong sales aptitude to generate revenue and upsell services.
• Flexible schedule including weekends, holidays, mornings, and evenings as needed.
• Proficiency with spa booking software SpaSoft preferred.
• Current CPR certification or ability to obtain.
• Working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

• Supervise coordinators, spa attendants, retail, environment.
• Handle and resolve guest complaints and service issues.
• Lead pre-shift meetings to communicate daily priorities, updates, and expectations.
• Train new and existing coordinators on treatments, retail products, and sales techniques.
• Create schedules based on forecasted occupancy; manage time-off requests and cover callouts.
• Monitor and approve timekeeping and timesheets.
• Liaise between management and staff to communicate goals and updates.
• Foster a positive team environment and strong workplace culture.
• Document staff attendance, guest complaints, and performance concerns.

Skills

Lead supervisor

Customer service

Sales aptitude

Spa/hospitality experience

SpaSoft familiarity

CPR certification

MS Office

Education

High school diploma or equivalent

Tools

SpaSoft

MS Word/Excel/Outlook

Job description

Pyramid Global Hospitality is seeking a Spa Supervisor for Skamania Lodge in Stevenson, WA. You will supervise coordinators, spa attendants, retail, and the overall environment; handle guest complaints; lead pre-shift meetings; train staff; create schedules; and monitor timekeeping and performance to maintain service standards.

Qualifications include 1 year of lead or supervisory experience, 2+ years in customer service (spa or hospitality preferred), strong sales aptitude, and CPR