Executive Housekeeper - Lead Resort Operations

Skamania Lodge; Stevenson (WA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Full benefits

Job summary

Skamania Lodge, a Pyramid Global Hospitality property, seeks a seasoned housekeeping leader to run all housekeeping operations across guestrooms, cabins, and public areas at our Pacific Northwest resort. You will drive spotless standards, oversee payroll, budgets, and inventories, and partner with Front Office and Engineering to ensure guest readiness and satisfaction.

The role requires strong financial acumen, exceptional leadership, and a proven ability to coach and develop teams in a busy

Qualifications

• 5+ years of progressive housekeeping leadership experience in a full-service hotel or resort.
• Strong financial acumen and labor management experience.
• Experience with property management and housekeeping systems.
• Strong Microsoft Office and Excel skills.
• Excellent leadership, communication, coaching, and organizational skills.

Responsibilities

• Lead all Housekeeping operations, including lodge guestrooms, cabins, villas, treehouses, glamping, public areas, laundry, and overnight cleaning.
• Ensure cleanliness, quality, and brand standards are consistently achieved.
• Conduct routine inspections and quality audits.
• Lead daily stand-up meetings and communicate operational priorities.
• Partner with Front Office and Engineering to maximize room readiness and guest satisfaction.
• Forecast labor daily using occupancy, arrivals, departures, group business, and productivity standards.
• Maintain payroll and departmental expenses within forecast and budget.
• Analyze productivity reports and staffing plans daily.
• Review monthly financial statements and identify opportunities to improve efficiency.
• Manage inventory, linen replacement, guest supplies, and capital assets responsibly.
• Participate in annual operating and capital budget planning.
• Recruit, hire, onboard, coach, and retain high-performing associates.
• Conduct regular one-on-one meetings with supervisors.
• Develop succession plans and future leaders.
• Create an engaged culture through recognition, accountability, and career development.
• Reduce turnover through coaching, communication, and associate engagement.
• Support seasonal and J-1 associate integration and development.
• Drive guest satisfaction and cleanliness scores through consistent execution.
• Lead service recovery efforts and respond promptly to guest concerns.
• Review guest feedback and implement action plans for continuous improvement.
• Partner with Front Office on VIP arrivals, groups, and special requests.
• Analyze operational data and trends to improve efficiency and service.
• Lead continuous improvement initiatives and evaluate new technologies.
• Partner with Revenue, Sales, Banquets, Spa, and Engineering to support resort goals.
• Participate in strategic planning and Manager on Duty responsibilities.

Skills

Leadership

Financial acumen

Labor management

Property management systems

Excel

Communication

Coaching

Organizational skills

Tools

Property management system

Job description

Skamania Lodge, a Pyramid Global Hospitality property, seeks a seasoned housekeeping leader to run all housekeeping operations across guestrooms, cabins, and public areas at our Pacific Northwest resort. You will drive spotless standards, oversee payroll, budgets, and inventories, and partner with Front Office and Engineering to ensure guest readiness and satisfaction.

The role requires strong financial acumen, exceptional leadership, and a proven ability to coach and develop teams in a busy