Spa Concierge: Guest Experience Specialist

BENCHMARK; Santa Rosa (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality’s Flamingo Resort & Spa seeks a friendly Spa Receptionist to warmly welcome guests and provide exceptional service at the front desk. You will handle appointments, inquiries, and registrations, ensuring a smooth, guest-centric experience.

The role requires strong communication, organization, and a professional demeanor in a fast-paced resort environment, with weekend/holiday availability and a competitive hourly wage.

Qualifications

• Previous customer service, hospitality, hotel, spa, salon, fitness, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to remain professional and composed in a busy environment.
• Must be available on weekends and holidays, and have a flexible schedule.

Responsibilities

• Warmly welcome and acknowledge all guests entering the Spa, creating a professional, friendly, and relaxing first impression.
• Provide exceptional guest service by assisting with Spa services, treatments, amenities, memberships, packages, promotions, retail products, and resort offerings.
• Schedule, modify, confirm, and cancel Spa appointments accurately using the designated reservation system.
• Monitor the daily appointment schedule and coordinate treatment room and service provider availability to support an efficient guest experience.
• Manage waitlists, cancellations, appointment openings, and guest requests while communicating changes promptly with the Spa team.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Answer incoming telephone calls, emails, and guest inquiries in a timely, professional, and courteous manner.
• Assist guests with questions, requests, special accommodations, and concerns, escalating issues to the Spa Supervisor or Club & Spa Operations Manager when appropriate.
• Maintain accurate guest information, appointment notes, preferences, and other required documentation.
• Maintain a clean, organized, polished, and guest-ready reception area at all times.
• Complete opening and closing procedures and other daily administrative duties as assigned.
• Maintain knowledge of current Spa services, promotions, resort amenities, policies, procedures, and local offerings in order to confidently assist guests.
• Communicate effectively with the Spa Supervisor, Club & Spa Operations Manager, Spa practitioners, Club & Spa team, and other hotel departments.
• Maintain guest privacy and confidentiality and handle sensitive guest information appropriately.

Skills

Customer service

Hospitality

Front desk

Communication

Tools

Reservation system

POS system

Job description

Pyramid Global Hospitality’s Flamingo Resort & Spa seeks a friendly Spa Receptionist to warmly welcome guests and provide exceptional service at the front desk. You will handle appointments, inquiries, and registrations, ensuring a smooth, guest-centric experience.

The role requires strong communication, organization, and a professional demeanor in a fast-paced resort environment, with weekend/holiday availability and a competitive hourly wage.