Spa Front Desk Specialist: Warm Welcome & Service

Pyramid Global Hospitality; Santa Rosa (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality, parent of Flamingo Resort & Spa, is seeking a Spa Receptionist to deliver warm, professional guest service and support daily spa operations at Flamingo Resort & Spa. This role acts as the main contact for spa guests and handles arrivals, scheduling, and inquiries.

The ideal candidate is personable, organized, and detail-oriented, thriving in a fast-paced hospitality environment. Weekend and holiday availability is required.

Qualifications

• Previous customer service, hospitality, hotel, spa, salon, fitness, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to remain professional and composed in a busy environment.
• Strong organizational and time-management skills.
• Ability to accurately handle cash and financial transactions.
• Basic computer skills and ability to learn reservation and point-of-sale systems.
• Ability to work independently while also functioning as part of a team.
• Ability to maintain confidentiality and discretion regarding guest information.
• Must be available on weekends and holidays, and have a flexible schedule.

Responsibilities

• Warmly welcome and acknowledge all guests entering the Spa, creating a professional, friendly, and relaxing first impression.
• Provide exceptional guest service by assisting with Spa services, treatments, amenities, memberships, packages, promotions, retail products, and resort offerings.
• Schedule, modify, confirm, and cancel Spa appointments accurately using the designated reservation system.
• Monitor the daily appointment schedule and coordinate treatment room and service provider availability to support an efficient guest experience.
• Manage waitlists, cancellations, appointment openings, and guest requests while communicating changes promptly with the Spa team.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Answer incoming telephone calls, emails, and guest inquiries in a timely, professional, and courteous manner.
• Assist guests with questions, requests, special accommodations, and concerns, escalating issues to the Spa Supervisor or Club & Spa Operations Manager when appropriate.
• Maintain accurate guest information, appointment notes, preferences, and other required documentation.
• Maintain a clean, organized, polished, and guest-ready reception area at all times.
• Complete opening and closing procedures and other daily administrative duties as assigned.
• Maintain knowledge of current Spa services, promotions, resort amenities, policies, procedures, and local offerings in order to confidently assist guests.
• Communicate effectively with the Spa Supervisor, Club & Spa Operations Manager, Spa practitioners, Club & Spa team, and other hotel departments.
• Maintain guest privacy and confidentiality and handle sensitive guest information appropriately.

Skills

Customer service

Hospitality

Front desk

Cash handling

Reservation systems

Communication

Tools

POS systems

Job description

Pyramid Global Hospitality, parent of Flamingo Resort & Spa, is seeking a Spa Receptionist to deliver warm, professional guest service and support daily spa operations at Flamingo Resort & Spa. This role acts as the main contact for spa guests and handles arrivals, scheduling, and inquiries.

The ideal candidate is personable, organized, and detail-oriented, thriving in a fast-paced hospitality environment. Weekend and holiday availability is required.