Luxury Housekeeping Supervisor – Guest Experience

HEI Hotels & Resorts; Braselton (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Hotel discount program

YouDecide discount access

Discount spa services

Discount golf

Discount food & beverage

Discount retail

Job summary

Chateau Elan Winery & Resort in Georgia is seeking an experienced Housekeeping Supervisor to lead the cleaning team, ensure high standards of guest rooms and public areas, and uphold health and safety regulations. You will manage assignments, train staff, and respond to guest requests to maintain exceptional service.

We value reliability, clear communication, and a proactive approach to operations. This role is based at the Chateau Elan property with a strong focus on guest experience and

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials weighing up to 100 lbs.
• Ability to move throughout building, bend, stoop and reach to assist other staff.
• Effective verbal and written communication skills.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Housekeeping experience

Physical ability 100 lbs

Verbal & written communication

Job description

Chateau Elan Winery & Resort in Georgia is seeking an experienced Housekeeping Supervisor to lead the cleaning team, ensure high standards of guest rooms and public areas, and uphold health and safety regulations. You will manage assignments, train staff, and respond to guest requests to maintain exceptional service.

We value reliability, clear communication, and a proactive approach to operations. This role is based at the Chateau Elan property with a strong focus on guest experience and