Spa Concierge: Guest Experience & Sales (Part-Time)

handandstonecareers; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Hand & Stone Massage and Facial Spa in Lexington, KY is seeking a part-time Spa Concierge / Guest Experience & Sales Associate to craft a warm, elevated guest journey from the first call through checkout.

You will educate guests on massage, facials, enhancements, skincare, memberships, and retail while building genuine relationships, managing reservations, and guiding visits with personalized recommendations.

Qualifications

• Naturally warm, engaging, and comfortable starting conversations.
• Passionate about delivering exceptional customer service.
• Confident in sales and comfortable making personalized recommendations.
• Able to listen closely and identify guest needs, even if they don’t know what to ask for.

Responsibilities

• Create a warm, concierge-style guest experience from first contact to checkout.
• Build genuine relationships and personalize interactions based on guest preferences.
• Anticipate guest needs and identify opportunities to enhance each visit.
• Educate guests on massage, facial, skincare, enhancements, memberships, and retail options.
• Confidently recommend services, enhancements, memberships, gift cards, and products.

Skills

Warm & engaging

Customer service

Sales

Communication

Active listening

Detail-oriented

Professionalism

Job description

Hand & Stone Massage and Facial Spa in Lexington, KY is seeking a part-time Spa Concierge / Guest Experience & Sales Associate to craft a warm, elevated guest journey from the first call through checkout.

You will educate guests on massage, facials, enhancements, skincare, memberships, and retail while building genuine relationships, managing reservations, and guiding visits with personalized recommendations.