Spa Concierge: Guest Experience & Reservations

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Comprehensive health benefits

Free parking

Employee discounts

On-site wellness center

Tuition reimbursement

Job summary

Live! Casino & Hotel Maryland is seeking a Spa Receptionist to create a warm, welcoming front desk experience and manage bookings for Live! Spa. You will handle reservations, communicate spa services knowledge, and ensure a seamless daily operation in a luxurious wellness environment.

The role requires strong customer service, cash handling, and organizational skills, with a focus on accuracy and guest satisfaction in a fast-paced casino hotel setting.

Qualifications

• High school diploma or GED required; schedule flexibility may be needed.
• Prior hospitality/customer service experience preferred.
• Ability to manage spa bookings and process payments.

Responsibilities

• Greet guests at the front desk and manage spa reservations.
• Process payments and reconcile daily sales.
• Provide information on spa services and upsell where appropriate.
• Maintain front desk organization and inventory; ensure smooth daily operations.
• Communicate with Spa Manager about guest or facility issues.

Skills

Customer service

Cash handling

Hospitality

Multitasking

Communication skills

Professionalism

Team player

Computer skills

Education

High School Diploma or GED

Job description

Live! Casino & Hotel Maryland is seeking a Spa Receptionist to create a warm, welcoming front desk experience and manage bookings for Live! Spa. You will handle reservations, communicate spa services knowledge, and ensure a seamless daily operation in a luxurious wellness environment.

The role requires strong customer service, cash handling, and organizational skills, with a focus on accuracy and guest satisfaction in a fast-paced casino hotel setting.