Spa Attendant - Maryland

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free parking

Free food and discounted meals

Comprehensive health benefits

Tuition Reimbursement

Job summary

Live! Casino & Hotel Maryland is seeking a Spa Attendant to help create a serene, welcoming environment for guests at the Live! Spa. You will maintain immaculate facilities, stock supplies, and assist guests with warmth and care to ensure a relaxing wellness experience.

You'll uphold high standards of cleanliness and service, greet guests with professionalism, and work as part of a friendly team in a fast-paced hospitality setting at a premier Maryland property.

Qualifications

• Experience in customer service, preferably hospitality.
• Ability to communicate clearly with guests.
• Efficient, well organized, and able to multitask.
• Energetic, enthusiastic and self-motivated.
• Professional demeanor and appearance.
• Strong team player.
• Must be able to keep calm and composed under pressure.
• Must have an eye for detail.

Responsibilities

• Maintains cleanliness and order of the facility, including sweeping, mopping, vacuuming and trash removal.
• Restocks linens in locker rooms and guest areas; handles laundry as needed.
• Cleans and sanitizes wet areas, bathrooms, and grooming areas.
• Places linens in treatment rooms, workout areas, and dispensary.
• Greets guests with a smile and professional manner; communicates facility amenities.
• Explains locker room setup and usage to guests; escorts guests as needed.
• Performs laundry duties and replenishes supplies.
• Reports issues to management and participates in other duties as assigned.

Skills

Customer service

Guest communication

Organization

Energetic

Professional demeanor

Team player

Calm under pressure

Attention to detail

Education

High School Diploma or GED

Job description

Why We Need Your Talents:

The Spa Attendant plays an essential role in creating a serene, welcoming, and rejuvenating environment for every guest who visits the Live! Spa. Your ability to maintain immaculate facilities, anticipate guest needs, and deliver warm, attentive service ensures each visitor enjoys a relaxing and memorable wellness experience. Through your professionalism, attention to detail, and commitment to exceptional hospitality, you help uphold the elevated standards of cleanliness, comfort, and care that define our spa and reinforce the Live! brand.

Min Compensation

USD $15.00/Hr.

Max Compensation

USD $15.00/Hr.

Overview

The Spa Attendant plays an essential role in creating a serene, welcoming, and rejuvenating environment for every guest who visits the Live! Spa. Your ability to maintain immaculate facilities, anticipate guest needs, and deliver warm, attentive service ensures each visitor enjoys a relaxing and memorable wellness experience. Through your professionalism, attention to detail, and commitment to exceptional hospitality, you help uphold the elevated standards of cleanliness, comfort, and care that define our spa and reinforce the Live! brand.

Responsibilities

Where You'll Make an Impact:

• Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
• Maintains cleanliness and stock of the spa pantry/dispensary.
• Restocks all linens in locker rooms and appropriate guest areas.
• Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
• Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
• Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
• Escorts members/guests in changing areas in a courteous and timely manner.
• Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
• Performs laundry duties, if applicable, including washing, drying, and folding linen.
• Ensures all areas are clean and replenishes supplies as needed.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Greets each and every guest with a smile and direct eye contact.
• Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Skills To Help You Succeed

• Experience Previous customer service experience, preferably in the hospitality industry.
• Ability to have conversations with guests so that information that is conveyed is understood.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must have an eye for detail.

Qualifications

Must-Haves:

• Experience High School Diploma or GED.
• Availability When Facility Is Open. This could include nights, weekends, and holidays.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.

Physical Requirements

• Ability to stand for long periods.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
• The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To give the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.