Front Desk Guest Experience Specialist

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health benefits

On-site Wellness center (Maryland)

Job summary

Live! Casino & Hotel Maryland is seeking a Guest Service Agent to deliver efficient, accurate front desk operations, handling check-ins, check-outs, reservations, and guest inquiries with four‑star hospitality.

The role requires clear communication, prompt issue resolution, and maintaining precise financial and operational records to support smooth hotel operations. The position emphasizes a welcoming presence and consistent service quality to enhance guest experiences across the property,

Qualifications

• High school diploma or GED required.
• 1–3 years of hotel or high-volume retail experience required.
• Retail customer service experience preferred.
• Ability to comply with state gaming regulations may be required.

Responsibilities

• Handle check-ins and check-outs according to hotel requirements.
• Process reservations and guest inquiries with accuracy.
• Maintain guest history files and document requests.
• Answer phones with proper greeting and courtesy.
• Coordinate with departments to deliver VIP services.

Skills

Interpersonal communication

Written communication

Active listening

Scheduling

Problem solving

Attention to detail

Second language

Education

High school diploma or GED

Job description

Live! Casino & Hotel Maryland is seeking a Guest Service Agent to deliver efficient, accurate front desk operations, handling check-ins, check-outs, reservations, and guest inquiries with four‑star hospitality.

The role requires clear communication, prompt issue resolution, and maintaining precise financial and operational records to support smooth hotel operations. The position emphasizes a welcoming presence and consistent service quality to enhance guest experiences across the property,