Spa Concierge - Guest Experience Pro (10% Commission)

Breckenridge Grand Vacations; Colorado; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Volunteer time off

Biannual bonuses

Tuition reimbursement

Lodging discounts

Gear discounts

Job summary

Breckenridge Grand Vacations is seeking a friendly Spa Concierge for Soothe Spa at The Grand Lodge on Peak 7 in Colorado. You will greet guests, schedule appointments, process payments, and promote spa treatments and retail products while ensuring a pristine environment.

Enjoy industry-leading benefits, a supportive team, and opportunities to contribute to a premier mountain destination. The role requires excellent communication, a detail-oriented approach, and the ability to lift up to 25 lbs.

Qualifications

• High school diploma or GED required.
• Minimum 1 month of customer service experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong English communication (verbal/written).
• Ability to lift 10–25 lbs and perform computer work.

Responsibilities

• Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email).
• Process payments, reconcile daily transactions, and resolve discrepancies.
• Maintain spa cleanliness and amenities (grotto, treatment areas, retail space).
• Promote treatments and retail products while enforcing facility policies.
• Support operations through inventory management, social media, and special projects.
• Uphold exceptional service standards and company policies.
• Participate in training and sustainability initiatives.

Skills

Customer service

Communication

Attention to detail

Team player

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Breckenridge Grand Vacations is seeking a friendly Spa Concierge for Soothe Spa at The Grand Lodge on Peak 7 in Colorado. You will greet guests, schedule appointments, process payments, and promote spa treatments and retail products while ensuring a pristine environment.

Enjoy industry-leading benefits, a supportive team, and opportunities to contribute to a premier mountain destination. The role requires excellent communication, a detail-oriented approach, and the ability to lift up to 25 lbs.