Spa Experience & Scheduling Lead

Auberge; Town of Gardiner (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Auberge Collection in the Hudson Valley seeks a Spa Coordinator to manage daily operations, maintain the spa schedule, coordinate with therapists and staff, and respond to guest inquiries about services and products, helping create a welcoming atmosphere and an outstanding guest experience.

The ideal candidate brings strong organizational skills, a warm demeanor, and the ability to handle multiple tasks with care—greeting guests, processing bookings, and supporting the guest journey from arrival

Responsibilities

• Maintains knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction and communicates concerns to spa leadership.
• Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responds to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all experiences offered at Wildflower Farms; speaks about other departments within the hotel.
• Participate in all designated programs, daily rallies, and trainings.

Job description

Auberge Collection in the Hudson Valley seeks a Spa Coordinator to manage daily operations, maintain the spa schedule, coordinate with therapists and staff, and respond to guest inquiries about services and products, helping create a welcoming atmosphere and an outstanding guest experience.

The ideal candidate brings strong organizational skills, a warm demeanor, and the ability to handle multiple tasks with care—greeting guests, processing bookings, and supporting the guest journey from arrival