Spa Concierge — Flexible Schedule & Growth Opportunities

The Woodhouse Day Spa - Charlotte; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Hourly pay $16-$20

Paid sick time

Employee discounts

The Woodhouse Way training

State-of-the-art luxury spa

Professional growth

Job summary

The Woodhouse Day Spa - Charlotte is seeking an Hospitality Specialist to create an exceptional guest experience from arrival to departure. You will handle phones, scheduling, tours, amenities, and checkout, ensuring every guest leaves relaxed and eager to return.

Responsibilities include greeting guests, assisting with robes and beverages, guiding spa tours, and driving retail/service recommendations while maintaining Woodhouse standards. Evening and weekend availability is required.

Qualifications

• Experience in hospitality, spa, hotel, restaurant, country club, retail, or customer service preferred.
• Warm, professional, and approachable with a genuine passion for hospitality.
• Excellent communication, phone, and interpersonal skills.
• Detail-oriented with ability to anticipate guest needs and support selling services and products.
• Comfortable using scheduling, POS, and other computer systems.
• Dependable, flexible, team-oriented, and able to thrive in a fast-paced environment.
• Availability to work evenings and weekends.

Responsibilities

• Warmly welcome guests and assist throughout their spa experience.
• Answer phones, answer questions, recommend services, and schedule appointments accurately.
• Provide spa tours and introduce Woodhouse amenities and relaxation areas.
• Assist guests with robes, slippers, beverages, and other amenities.
• Complete checkout, process payments and gift cards.
• Recommend retail products, services, enhancements, and memberships based on guest needs.
• Maintain front desk, retail, and guest-facing areas to Woodhouse standards.
• Replenish guest amenities and assist with laundry, linens, and light cleaning.
• Support opening/closing procedures, events, and daily spa operations.
• Collaborate with service providers and spa leadership to deliver a seamless Woodhouse experience.

Skills

Hospitality experience

Excellent communication

Guest service orientation

Phone skills

Sales ability

Tools

Scheduling software

POS systems

Job description

The Woodhouse Day Spa - Charlotte is seeking an Hospitality Specialist to create an exceptional guest experience from arrival to departure. You will handle phones, scheduling, tours, amenities, and checkout, ensuring every guest leaves relaxed and eager to return.

Responsibilities include greeting guests, assisting with robes and beverages, guiding spa tours, and driving retail/service recommendations while maintaining Woodhouse standards. Evening and weekend availability is required.