Spa Guest Experience Specialist

Infor; Temecula (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Pechanga Resort and Casino is seeking a Spa Concierge to welcome guests and ensure a courteous, efficient spa experience. You will communicate treatment descriptions, assist with product or service selections, and help with safety and facility tours.

The role emphasizes high customer service standards and adherence to Four Diamond service guidelines. The position requires a high school diploma or GED (experience not required).

Qualifications

• High school diploma or GED required.
• No prior experience is required to successfully perform this job.
• CPR training preferred.

Responsibilities

• Greet customers courteously and follow department standards.
• Explain spa treatments and assist in selling services.
• Show how to safely use exercise equipment and provide facility tours.
• Provide necessary supplies to customers to ensure efficient service.
• Answer questions about spa and pool services.
• Maintain a clean and safe facility and respond to emergencies.

Skills

CPR training

Spa experience

English communication

Education

High school diploma or GED

Job description

Pechanga Resort and Casino is seeking a Spa Concierge to welcome guests and ensure a courteous, efficient spa experience. You will communicate treatment descriptions, assist with product or service selections, and help with safety and facility tours.

The role emphasizes high customer service standards and adherence to Four Diamond service guidelines. The position requires a high school diploma or GED (experience not required).