Spa Concierge - Requisition #134285

Infor; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Infor is seeking a Spa Concierge to maximize customer satisfaction at Spa Pechanga. This role involves greeting customers, ensuring efficient service, and maintaining a clean facility.

No prior experience is required, but the ability to communicate effectively and maintain a professional demeanor is essential. The position is located in Temecula, California, and candidates should possess a high school diploma or GED.

Qualifications

• Ability to read, write, comprehend and communicate in English.
• Any combination of education, training, or experience providing the required knowledge, skills, and abilities.
• Previous Spa experience or other related customer service experience is a plus.

Responsibilities

• Greet all customers in a courteous manner.
• Demonstrate knowledge of treatments and communicate effectively.
• Ensure customer satisfaction by maintaining a clean and safe facility.
• Provide assistance in the retail area.

Skills

Customer service

English communication

Ability to work under stress

CPR training

Education

High school diploma or GED

Job description

GENERAL SUMMARY

The Spa Concierge is responsible for maximizing customer satisfaction by providing prompt, efficient and courteous service to all guests in Spa Pechanga.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Greet all customers in a courteous manner in accordance with department operating standards.
• Demonstrate knowledge of treatments offered and ability to communicate descriptions to sell treatments.
• Demonstrate how to safely use exercise equipment and provide general tour of facility.
• Ensure efficient service to all customers by providing all necessary supplies.
• Respond to customer requests for information about the services of the Spa and Pool.
• Ensure customer satisfaction by maintaining a clean and safe facility.
• Inform guests of emergency fire exists and procedures.
• Thoroughly understands and adheres to proper stocking and cleaning of Spa locker room.
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Communicate effectively both verbally and in writing in order to provide clear direction to customers and employees at all levels.
• Keeps immediate supervisor informed of all problems or unusual events and/or refers difficult situations to his/her attention for handling.
• Provide assistance in the retail area.
• Maintain attendance in conformance with standards.
• Reports any unusual activity to management.
• Familiar with all safety and emergency procedures.
• Maintain favourable working relationships with all departments and employees, to foster and promote a cooperative and harmonious work environment.
• Other duties as assigned.

ACCOUNTABILITY

This position does not have supervisory responsibilities.

EXPERIENCE / TRAINING / EDUCATION

A High school diploma or general education degree (GED); no prior experience is required to successfully perform this job.

COMMUNICATION SKILLS

This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization.

MATH SKILLS

This position requires the ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES / LICENSES / REGISTRATIONS

• Qualify to obtain class “A” gaming license.

SKILLS / ABILITIES

• Any combination of education, training, or experience providing the required knowledge, skills and abilities.
• Ability to read, write, comprehend and communicate in English.
• CPR training.
• Previous Spa experience or other related customer service experience is a plus.

OTHER QUALIFICATIONS

• Good attitude
• Professional demeanour
• Make eye contact while speaking
• Ability to work under stressful situations
• Must be flexible with hours or shifts