Spa Concierge: Elevate Guest Experiences & Bookings

Brasada Ranch Limited; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision package for

401k with company match

Tuition reimbursement program

Free golf privileges

Seasonal Family Pass to the athletic센터

Employee discounts at all restaurants,

spa services, and retail

One complimentary trail ride with Bras

Job summary

Brasada Ranch in Oregon seeks a Spa Concierge to be the first point of contact for guests at the spa. You will warmly welcome visitors, answer questions, book appointments, and process check-ins and charges.

Strong organizational and communication skills are essential to keep the spa running smoothly in a fast-paced, guest-focused environment. The role emphasizes excellent hospitality, reliability, and an upbeat, friendly personality as part of a close-knit team that delivers exceptional guest

Qualifications

• Minimum of 2 years experience in a customer service environment.
• Computer competency to include Excel, Word, POS.
• Prior retail experience preferred.

Responsibilities

• Open and close spa each day according to SOPs.
• Book, change and cancel spa appointments; greet visitors.
• Utilize spa computers proficiently; manage desk operations.
• Care for spa locker rooms, laundry, restocking amenities.
• Promote spa services, sessions and discounts.
• Answer phones using guest's name; provide accurate information.
• Maintain a clean, safe, and well-organized workspace.
• Assist in all areas of spa operation as requested by management.

Skills

Customer service

Computer skills

Retail experience

Resort experience

Time management

Enthusiastic personality

Detail oriented

Multi-tasking

Communication skills

Organized

Tools

Excel

Word

POS

Job description

Brasada Ranch in Oregon seeks a Spa Concierge to be the first point of contact for guests at the spa. You will warmly welcome visitors, answer questions, book appointments, and process check-ins and charges.

Strong organizational and communication skills are essential to keep the spa running smoothly in a fast-paced, guest-focused environment. The role emphasizes excellent hospitality, reliability, and an upbeat, friendly personality as part of a close-knit team that delivers exceptional guest