Overnight Guest Services Concierge – Award-Winning Resort

Brasada Ranch Limited; Oregon (WI); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with company match

Tuition reimbursement

Free golf privileges

Seasonal athletic center pass

Employee discounts

Trail ride

Job summary

Brasada Ranch in Central Oregon is seeking a friendly Guest Services Attendant to welcome guests, answer questions, and ensure a flawless resort experience from arrival to departure. You will be a pivotal host creating memorable moments for guests across our award-winning property.

As a key member of our hospitality team, you will coordinate reservations for Spa Brasada, dining and golf, share local knowledge, and maintain safety and service standards in a fast-paced, high-touch environment.

Qualifications

• Previous guest service experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Basic computer and typing skills are required.
• Must be able to multitask and work under pressure.
• DPSST Unarmed Security certification preferred.
• Clean driving record.
• Must have a valid driver's license with the ability to drive company vehicles.
• Ability to lift and carry items up to 50 lbs.

Responsibilities

• Greet guests warmly and follow service standards in person and by phone.
• Assist guests with issues and complaints with empathy, escalating as needed.
• Liaise with resort outfitter partners to inform guests about tours and services.
• Facilitate and confirm reservations for Spa Brasada, dining, and golf.
• Coordinate with all departments on activities, VIPs, and hours of operation.
• Explain resort products and services to guests.
• Maintain logs of activities and cash handling at Front Desk.
• Provide shuttle service as needed.
• Complete Night Audit procedures using SMS PMS, Jonas Club, and related IT systems.
• Keep work area organized, sanitary, and safe.
• Perform additional duties as assigned.

Skills

Guest service experience

Communication skills

Interpersonal skills

Computer skills

Typing skills

Multitasking under pressure

DPSST Unarmed Security certification

Driving record clean

Driver's license for company vehicles

Lifting up to 50 lbs

Job description

Brasada Ranch in Central Oregon is seeking a friendly Guest Services Attendant to welcome guests, answer questions, and ensure a flawless resort experience from arrival to departure. You will be a pivotal host creating memorable moments for guests across our award-winning property.

As a key member of our hospitality team, you will coordinate reservations for Spa Brasada, dining and golf, share local knowledge, and maintain safety and service standards in a fast-paced, high-touch environment.