Spa Concierge: Guest Experience & Wellness

21c Museum Hotels LLC; St. Louis (MO); On-site; USD 29,000 - 38,000; Full time

Job summary

21c Museum Hotels LLC in St. Louis seeks a Spa Concierge to be the frontline voice, delivering personalized service and guiding guests through spa offerings, reservations, and inquiries.

Responsibilities include checking in guests, describing services, upselling, suggesting retail products, handling payments, and maintaining cleanliness. Schedule may vary, including weekends and holidays. A high school diploma is required and background checks apply.

Qualifications

• Punctuality and strong customer service are essential.
• Previous customer service experience is required.
• Excellent English reading/writing and speaking skills.

Responsibilities

• Answer guests' questions, take reservations, and book appointments.
• Check in guests and handle requests in a calm, professional manner.
• Describe spa offerings and benefits, and compare services on the menu.
• Upsell services and retail products to fit guest needs.
• Process payments (cash, credit, gift certificates, room charges).
• Maintain cleanliness and stocked spa area and assist with housekeeping duties.
• Assist with special projects and attend meetings as requested.

Skills

Punctual

Customer service

Proficient computer skills

General accounting skills

Troubleshooting

Attention to detail

Team player

Multi-tasking

Education

High school diploma or equivalent

Tools

Fax machine

Copier

Email

Job description

21c Museum Hotels LLC in St. Louis seeks a Spa Concierge to be the frontline voice, delivering personalized service and guiding guests through spa offerings, reservations, and inquiries.

Responsibilities include checking in guests, describing services, upselling, suggesting retail products, handling payments, and maintaining cleanliness. Schedule may vary, including weekends and holidays. A high school diploma is required and background checks apply.