Spa Concierge Hospitality Professional

Woodhouse Spa - Cedar Park; Plano (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Competitive salary

Dental insurance

Donation matching

Flexible schedule

Job summary

Woodhouse Spa is seeking passionate Spa Concierge in Plano, TX to warmly welcome guests, prepare them for services, and ensure a relaxing experience.

You will schedule appointments in Zenoti, assist therapists, and upsell spa services and retail while maintaining pristine spa areas. This role requires strong customer service and teamwork with a focus on guest satisfaction and luxury turnover.

Qualifications

• Experience in hospitality or spa retail preferred.
• Excellent customer service and communication skills.
• Willingness to work evenings and weekends.

Responsibilities

• Welcoming guests, preparing them for services, ensuring comfort and relaxation.
• Providing intake forms and scheduling appointments in Zenoti.
• Answering phones promptly and escorting guests to changing rooms and spa areas.
• Working with therapists to ensure guests are comfortable and on-schedule.
• Maintaining organization of changing rooms, quiet room, and service areas; assist with laundry.
• Confirming appointments, selling gift cards, and educating guests on services and products.
• Ensuring proper lighting, music, cleanliness, and aromatherapy in the spa.
• Tailoring guest experiences using knowledge of treatments.
• Listening for opportunities to surprise and delight guests and noting details in appointment notes.

Skills

Customer service

Sales

Multitasking

Communication

Tools

Zenoti

Job description

Responsive recruiter

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Donation matching
• Flexible schedule

Maximize your earnings and secure your future at Woodhouse!

We have IMMEDIATE OPPORTUNITIES to join our team

Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package.

Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine.

Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today.

Responsibilities

• Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa
• Providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti
• Answering phones (before the third ring), escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay.
• Working closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s).
• Maintaining organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed.
• Confirming appointments, selling gift cards and educating guests on spa services and retail products.
• Ensuring proper lighting, music, cleanliness, and aromatherapy for the spa.
• Utilizing knowledge of treatments to tailor the guest experience.
• Inquiring and listening for ways to ‘surprise and delight’ our guests, noting all details in the appointment notes and providing specific actions for their visit.

Ideal Candidates

• Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.
• Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.
• Have a proven track record in guiding guests with product selections to support spa retail sales goals.
• Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.
• Are computer savvy to ensure our guests are scheduled efficiently and effectively.
• Work closely with our Spa Professionals to support their efforts to service our guests.
• Are detail-oriented
• Demonstrate leadership abilities
• Handle difficult situations with a calm demeanor
• Are highly effective at multitasking and have excellent customer service skills
• Understand that serving and helping others leads to personal satisfaction
• Are flexible and are available to work evenings and weekends
• Assists coordinator with other duties as needed

Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems.

Working Conditions

• Standing for up to 6 hours at a time
• Walking across spa multiple times during shift and potentially up and down stairs
• Lifting up to 30lbs
• Bending, reaching, stooping
• Repetitive motion
• Reasoning, problem solving, hearing, speaking
• Fast/steady paced environment, multiple priorities
• Frequent customer interactions
• Ability to adapt to changes

Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.

Compensation: $17.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location