Spa Concierge | Craft Memorable Guest Experiences

The Woodhouse Spa - Lafayette; Lafayette (LA); Vor Ort; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Zusammenfassung

The Woodhouse Spa Lafayette is seeking a Spa Coordinator to greet guests, schedule appointments, and support the spa team. You will help drive service and retail sales while delivering a memorable guest experience in a fast-paced, guest-focused environment.

Join a brand known for luxury massages, facials, and body treatments, with emphasis on a warm welcome, product education, and smooth operations. This position requires weekend availability and adherence to policies.

Qualifikationen

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Aufgaben

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offers as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, schedules appointments, and collects payment for services.
• Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Kenntnisse

Customer service

Telephone reservations

Leadership

English language proficiency

Computer proficiency

Basic accounting

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The Woodhouse Spa Lafayette is seeking a Spa Coordinator to greet guests, schedule appointments, and support the spa team. You will help drive service and retail sales while delivering a memorable guest experience in a fast-paced, guest-focused environment.

Join a brand known for luxury massages, facials, and body treatments, with emphasis on a warm welcome, product education, and smooth operations. This position requires weekend availability and adherence to policies.