Spa Concierge - 10% Retail Commission + Benefits

Breckenridge Grand Vacations, LLC; Breckenridge (CO); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Breckenridge Grand Vacations, LLC in Colorado's premier mountain destination is seeking a Spa Concierge to warmly greet guests, schedule appointments, and promote treatments and retail products. You will balance daily spa operations, process payments, and deliver personalized service while earning a 10% commission on retail sales.

Join an award-winning team known for guest-focused service, pristine spa environments, and a culture that supports growth and work-life balance in a stunning mountain

Qualifications

• High school diploma or GED required.
• Minimum 1 month of customer service experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong English communication (verbal and written).
• Basic math skills including discounts and commissions.
• Able to perform computer work and lift 10–25 lbs.
• Exceptional guest service focus and collaborative attitude.

Responsibilities

• Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email).
• Process payments, reconcile daily transactions, and resolve discrepancies.
• Maintain spa cleanliness and amenities (grotto, treatment areas, retail space).
• Promote treatments and retail products while enforcing facility policies.
• Support operations through inventory management, social media, and special projects.
• Uphold exceptional service standards and company policies.
• Participate in training and sustainability initiatives.

Skills

Customer service

Microsoft Office

English communication

Attention to detail

Team player

Problem solving

Active listening

Basic math

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Breckenridge Grand Vacations, LLC in Colorado's premier mountain destination is seeking a Spa Concierge to warmly greet guests, schedule appointments, and promote treatments and retail products. You will balance daily spa operations, process payments, and deliver personalized service while earning a 10% commission on retail sales.

Join an award-winning team known for guest-focused service, pristine spa environments, and a culture that supports growth and work-life balance in a stunning mountain