Mountain Resort Front Desk Associate & Concierge

Breckenridge Grand Vacations, LLC; Breckenridge (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement plan

Paid time off & sick leave

Volunteer Time Off

Tuition Reimbursement

Employee Wellness programs

Ski/Rec center perks

Discounts on lodging and gear

Job summary

Breckenridge Grand Vacations, LLC is seeking a Front Desk Associate at Grand Colorado on Peak 8, Breckenridge, CO. The role offers full-time, non-exempt hours with a shift pattern including evenings and weekends.

You will check guests in/out, assist with concierge needs, coordinate with housekeeping and engineering, and maintain accurate folios. Excellent communication and hospitality are essential to create memorable mountain getaways for owners and guests.

Qualifications

• Minimum 1 year of customer service experience in hospitality or related field.
• Professional communication skills (verbal and written).
• Proficiency with Microsoft Office and property management systems.
• Ability to lift 50 pounds for luggage assistance.

Responsibilities

• Execute flawless check-in/check-out procedures for owners and guests.
• Serve as resort concierge for dining, activities, and local recommendations.
• Handle reservation modifications and ownership inquiries.
• Coordinate daily arrivals/departures with Housekeeping and Engineering.
• Maintain accurate guest folios and night audit documentation.
• Operate resort telephone system and switchboard.
• Enforce resort policies with professionalism.
• Resolve guest concerns per service philosophy.
• Maintain front desk and retail areas.

Skills

Customer service

Professional communication

MS Office

Education

Associate’s degree in hospitality

Tools

Property management systems

Job description

Breckenridge Grand Vacations, LLC is seeking a Front Desk Associate at Grand Colorado on Peak 8, Breckenridge, CO. The role offers full-time, non-exempt hours with a shift pattern including evenings and weekends.

You will check guests in/out, assist with concierge needs, coordinate with housekeeping and engineering, and maintain accurate folios. Excellent communication and hospitality are essential to create memorable mountain getaways for owners and guests.