Executive Manager of Spa Operations

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks an Executive Manager of Spa Operations with a proven track record in luxury hospitality. You will provide strategic leadership for all spa and salon operations, ensuring Forbes Four-Star and AAA Four-Diamond guest experiences while driving profitability and operational excellence.

You will oversee staff development, financial management, scheduling, product inventory, and brand standards across Spa Atlantis, a premier 30,000 sq ft facility with

Qualifications

• Minimum 5+ years of spa or hospitality management experience.
• Bachelor’s degree or higher preferred.
• Strong knowledge of spa operations, guest services, and luxury standards.
• Proficiency in computer systems, scheduling platforms, and business software.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

• Hire, train, and evaluate staff while maintaining spa cleanliness and operational efficiency.
• Ensure Forbes/4‑diamond standards are met by front staff.
• Manage marketing, budgeting, forecasting, payroll, scheduling, and inventory.
• Set retail sales goals and track progress toward revenue targets.
• Maintain stock rooms, retail displays, and inventory accuracy.
• Oversee compliance with health, safety, and hygiene standards.
• Coach staff and manage performance expectations.
• Maintain spa ambience and dress code; ensure regular attendance.

Skills

Spa operations

Guest services

Leadership

Communication

Team management

Education

Bachelor's degree or higher

Tools

Scheduling platforms

Business software

Computer systems

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

JOB SUMMARY

Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to be the Executive Manager of Spa Operations. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis. This role provides strategic oversight, leadership, and direction for all spa and salon operations. The Executive Manager is responsible for ensuring exceptional guest experiences aligned with Forbes Four‑Star and AAA Four‑Diamond standards, while driving profitability, operational efficiency, and team performance. This leader will oversee all aspects of spa operations, including staff development, service delivery, financial management, and brand excellence. Atlantis's luxuriously designed and beautifully appointed, Spa Atlantis is the only spa in northern Nevada to receive a highly coveted Forbes Travel Guide Four‑Star designation. With 30,000 square feet of lavish space, we offer luxurious and unique treatments from around the world and a wide range of spa amenities including three co‑ed lounges, 15 luxurious treatment rooms, an exceptionally equipped Cardio Fitness Center, year‑round indoor whirlpools and atrium pool, along with an outdoor pool with whirlpool tub.

ESSENTIAL JOB FUNCTIONS

• Hire, train, and evaluate staff; oversee maintenance of the spa including overall cleanliness, service and economic use of resources and supplies.
• Ensure all 4‑diamond/Forbes standards are met by front staff team members.
• Marketing to maximize awareness and generate revenue; budgeting, forecasting, payroll, scheduling, maintaining an internal company calendar, and product inventory and ordering.
• Work with management to set retail sales goals for front staff and track progress toward the retail revenue goal.
• Keep monthly inventory of retail items and weekly inventory of operating supplies.
• Maintain up‑to‑date product and treatment knowledge while training front line team.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Set goals, deadlines and objectives for the team.
• Coordinate facility schedules to maximize usage and efficiency.
• Minimize turnover with effective in‑house training, coaching, and clear performance expectations.
• Supervise and provide disciplinary measures for staff.
• Maintain overall ambience of spa and salon’s visual standards and dress code.
• Regular attendance is an essential function for this position.
• Organize and clean stock rooms, retail and reception areas.
• Ensure the spa retail therapy area is completely stocked at all times.
• Tagging and putting new products on shelves and back stocking in the stock room cages.

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

• Minimum 5+ years of spa or hospitality management experience.
• Bachelor’s degree or higher preferred.
• Strong knowledge of spa operations, guest services, and luxury standards.
• Proficiency in computer systems, scheduling platforms, and business software.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

DESIRED COMPETENCIES

• Ethics: Treats people with respect; keeps commitments; inspires trust; works with ethical integrity; upholds organizational values.
• Leadership: Exhibits confidence in self and others; inspires and motivates; influences actions and opinions; provides vision; accepts feedback; recognizes others; displays passion and optimism; mobilizes others to fulfill the vision.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style; presents numerical data effectively; reads and interprets written information.
• Problem Solving: Identifies and resolves problems timely; gathers and analyzes information; develops alternative solutions; works well in group problem‑solving; uses reason even when emotional topics arise.
• Strategic Thinking: Develops strategies to achieve goals; understands strengths and weaknesses; analyzes market and competition; identifies threats and opportunities; adapts strategy to changing conditions.
• Judgment: Makes decisions; demonstrates sound judgment; explains reasoning; involves appropriate people; makes timely decisions.
• Planning/Organizing: Prioritizes and plans work; uses time efficiently; plans for resources; sets goals and objectives; organizes tasks; develops realistic action plans.
• Business Acumen: Understands business implications; focuses on profitability; knows market and competition; aligns work with strategy.
• Professionalism: Treats others respectfully; responds well under pressure; accepts responsibility; follows through.
• Quality: Demonstrates accuracy; seeks improvement; applies feedback; monitors own work for quality.

WORK ENVIRONMENT

The incumbent works on‑site at the casino and interfaces with external/internal customers, team members, and vendors on a regular basis. The work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

The physical demands described here represent those required to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.