Spa Concierge

Woodhouse Spa - Cedar Park; Fort Wayne (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Woodhouse Spa in Fort Wayne is seeking a Spa Concierge to be the first and last impression for guests, delivering a memorable experience from check-in to checkout. This full-time role focuses on brand stewardship, coordinating with managers and therapists, and guiding guests to the right services.

You will answer calls, schedule appointments, collect payments, and help guests with product recommendations, while promoting service and retail sales.

Qualifications

• High school diploma or equivalent required.
• Experience in fast-paced guest service environments.
• Proficiency in English (reading, writing, and verbal).

Responsibilities

• Be a steward of the Woodhouse brand.
• Provide primary support for the spa manager, therapists, and guests.
• Answer calls, schedule appointments and collect payment for services.
• Promote services and products to increase guest retention and retail sales.
• Educate guests about the Woodhouse experience and amenities.
• Remember guest preferences to personalize visits.
• Work weekends and some holidays.
• Maintain regular and consistent attendance.

Skills

Fast-paced

Professionalism

Change management

Guest interaction

Leadership

Sales goals

English proficiency

Computer skills

Reservations experience

Basic accounting

Education

High school diploma or equivalent

Job description

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. For more information visit woodhousespas.com. As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities

• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Must have the flexibility to work Sundays.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Spa Concierge

Classification: Full-Time

In This Position, You Will

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Compensation

Compensation: $25.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

About Us:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

Specific benefits vary by location

• Specific benefits vary by location