Spa Concierge

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and supportive environment at a world-renowned luxury resort where entertainment and excitement are part of the job. As a Spa Concierge, you will play a vital role in enhancing guest experiences by managing calls and scheduling needs while upselling treatments. With a commitment to professional development and a culture that promotes from within, you will have opportunities to grow your career. Enjoy a range of perks and benefits, including competitive wages, health insurance, and discounts on resort amenities. Be part of a team that delivers unforgettable experiences in a breathtaking setting.

Benefits

Attractive 401(k) plan

Paid vacation, holidays, and personal hours

Family medical, dental, and vision insurance

Long-term and short-term disability insurance

Employee and educational assistance program

Up to 40% off Retail, Spa, Activities, Food and Beverage

On-site uniform and dry-cleaning services

Discounted meals during breaks

Qualifications

• Must be dependable and flexible with schedule changes.
• Some computer knowledge is expected.

Responsibilities

• Answer phones and emails professionally and efficiently.
• Perform confirmation calls and educate guests on spa offerings.

Skills

Customer Service

Communication

Scheduling

Computer Knowledge

Job description

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Spa Concierge will be responsible for taking guest calls as well as in-house calls and emails pertaining to guest information and scheduling needs. The Spa Concierge will also be responsible for performing guest confirmation calls and upselling treatments during those calls.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Complete all training.
• Communicate with team and spa leaders.
• Answer phones and emails professionally and efficiently.
• Perform confirmation calls and educate the guests on the spa offerings.
• Other Job duties assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Must be willing to work a flexible schedule.
• Some computer knowledge is expected.
• Must be dependable and flexible with schedule changes, cancellations, and additions.
• Must be capable of organizing and scheduling personnel and tasks.
• Must be available to work weekends and holidays.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community

• Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs

• Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

(Keywords: Morgantown, Pennsylvania, Uniontown, Farmington, Confluence, Markleysburg, Pittsburgh, Lemont Furnace, Mount Pleasant, Washington, Greene County, Westmoreland, Fayette, Hotel, Hospitality, resort, Lodge, lodging, Assistant, personal, customer service, jobs near me)

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.