Spa Client Experience Concierge

Tricoci; Libertyville, Northern (IL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Health insurance

401(k)

Wellness benefits

Paid leave

Job summary

Tricoci Salon & Spa seeks a Client Experience Specialist to greet clients, manage smooth arrivals, and guide them through services and products. You will also schedule follow-up visits, educate clients on offerings, and process transactions with accuracy.

The role emphasizes brand standards, teamwork, and a welcoming environment. Ideal candidates bring 1–2 years in customer-facing roles, strong communication, and the ability to work evenings or weekends.

Qualifications

• 1-2 years in a customer-facing role (spa/salon/hospitality/retail).
• Provide mobile customer experience using headset/tablet.
• Ability to anticipate client needs and exceed expectations.
• Thrive in a fast-paced environment with attention to detail.
• Strong communication and interpersonal skills.
• Proficient in using computer systems and POS software.
• Professional appearance and brand representation.
• Ability to work evenings and weekends.

Responsibilities

• Greet clients and create a warm, welcoming experience.
• Schedule next appointment at checkout to boost return visits.
• Meet KPIs like rebooking rates and retail conversions.
• Educate clients on services, products, and promotions.
• Handle cash/credit transactions accurately following protocols.
• Log communications and coordinate with team and management.

Job description

Tricoci Salon & Spa seeks a Client Experience Specialist to greet clients, manage smooth arrivals, and guide them through services and products. You will also schedule follow-up visits, educate clients on offerings, and process transactions with accuracy.

The role emphasizes brand standards, teamwork, and a welcoming environment. Ideal candidates bring 1–2 years in customer-facing roles, strong communication, and the ability to work evenings or weekends.