Guest Experience Lead - Spa & Beauty

Tricoci; Oak Brook (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Comprehensive health insurance

401(k) matching

Wellness benefits

Paid leave/vacation

Job summary

Tricoci in Oak Brook is hiring a Client Experience Specialist to serve as the first point of contact for clients. This role is crucial in creating a welcoming environment and ensuring exceptional service. Responsibilities include greeting clients, scheduling future appointments, and managing client interactions with care.

The ideal candidate has at least 1-2 years in customer service, excellent communication skills, and a passion for the beauty industry. Benefits include competitive pay, extensive discounts, and growth opportunities.

Qualifications

• 1-2 years’ experience in a customer-facing role, preferably in a spa/salon.
• Excellent communication and organizational skills.
• Ability to anticipate client needs.

Responsibilities

• Greet clients warmly and guide them to services.
• Schedule appointments and encourage repeat visits.
• Gather client feedback to improve services.

Skills

Customer-facing experience

Strong communication skills

Organizational skills

Ability to work in a fast-paced environment

Proficient in point-of-sale software

Passion for beauty and wellness

Job description

Tricoci in Oak Brook is hiring a Client Experience Specialist to serve as the first point of contact for clients. This role is crucial in creating a welcoming environment and ensuring exceptional service. Responsibilities include greeting clients, scheduling future appointments, and managing client interactions with care.

The ideal candidate has at least 1-2 years in customer service, excellent communication skills, and a passion for the beauty industry. Benefits include competitive pay, extensive discounts, and growth opportunities.